OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Device Tutorials on Fido.ca
Hey @Community, Â Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Brightstar or Likewize messed my account totally
I reported my lost device to Brightstar before and they sent me another one after around a week and a half, now I lost my phone again but I figured out, Brightstar didn't change my new phone IMEI on the system. As per the new phone doesn't exist and ...
Cannot make or receive calls, but can text & used data
Yesterday I received a sim from one of your stores. It took a while for the SIM to work on my Samsung Galaxy S8, but when I left the store I was able to recieve/send texts and use LTE/+ data. It was only when I got home that I realised I cannot make ...
Resolved! Unable to Call and receive on FIDO mobile services
Since morning, unable to call outgoing and receive any on my FIDO mobile iPhone7. At present on call with customer support, they are raising tickets and transferring to technical support.
Terrible phone
Good afternoon, I was previous long standing customer of Rogers, spanning over 20 years, however a few years ago I transferred my cellular service to Telus due to a plan I was being offered and Rogers could not match. Earlier this year I came across ...
Phone upgrade, not
I recently upgraded my phone to the Samsung A11 from a S8 that was 3 years old The A11 is like the old dial-up compared to the S8 I should have researched it before I got it but all the other phones I have upgraded before were good I have just gone b...
