OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Device Tutorials on Fido.ca
Hey @Community, Â Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Missing messages sent through Messages app
Hi there, I got a new iPhone 12 mini through Fido a couple of days ago and have noticed that not all messages sent through Messages are coming through. The problem seems to be resolved once I send a message to the person trying to reach me. However,...
Resolved! Upgrade my phone
Hi, I requested an upgrade of my phone on friday. And now I can see the status has been updated in my account. But I didn't receive any confirmation email. Why is that
Payment Program Promotion credit not shown on Mobile Service Agreement
I upgraded my phone with Fido today, shown in the picture, iPhone 12 $20/mo. But on my Mobile Service Agreement.pdf Fido emailed me, the Monthly Fees for Payment Program is still $40.84/mo. And I looked at my app, account, there is no single trace ab...
Resolved! Inquiries about the cost of New USIM card.
It has been upgraded to iPhone 12 Mini at a special price on Black Friday. There is a new SIM card in the delivered box. I didn't apply for a new SIM card. Do I have to pay for it? Previously, I used an iPhone. Please contact me.
Confused about my new monthly fee
Hi everyone, please allow me to borrow your wisdom. I received a Fido offer for iPhone 12 mini like everyone does.however the page of promotion kind of throws me off- I am not sure how much I am going to pay after the upgrade!please see the attached ...
