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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by Senior MVP
  • 155690 Views
  • 50 replies
  • 22 likes

help me cancel device reservation

Hello, I have reservated Samsung Galaxy Note 20 Ultra 5G 128GB at Marth 15. So after I got a mail that I have been reserved, I went to the Fido store which the device will be send. As soon as I went to the store, I found out that I made  a mistake wh...

twkang4k by I'm a Participant Level 1
  • 563 Views
  • 1 replies
  • 0 likes

Resolved! Brightstar / Fido Insurance is scam

I am Fido customer since 5 or 6 years. around 15 months ago Fido offered me bigger plan and had to pay around 500+tax for the an iphone X. the customer representative emphasized that protection plan will be a peace of mind. now I lost my phone and ca...

azizfaqiry by I'm a Participant Level 1
  • 2193 Views
  • 5 replies
  • 0 likes

Resolved! please dont take brightstar insurance.

I have Samsung s10 dual sim phone .it's screen broken accidentally.  I called brightstar to repair its my first claim ,so its free screen replacement.  First ,they gave repair shop thats 45 mins away. I went there 5 times . First 3 times they ordered...

Amrinder1 by I'm a Participant Level 2
  • 666 Views
  • 1 replies
  • 0 likes

Resolved! Billing to a new line added to existing account

Yesterday I added a new line by taking the promotion offer that I received from Fido message, which is bonus 3 GB, $5 off/mo for 24mo, and $40 off on activation fee.  On top, I took the new iphone xs offer, which is $20/mo for 24 mo.   Today I receiv...

Bon3 by I'm a Participant Level 2
  • 851 Views
  • 1 replies
  • 0 likes

Resolved! Samsung SIM Network Unlock Help

I have a Samsung Galazy S7 (bought through FIDO) which I am trying to unlock. When inserting a SIM from a new provider I get the following message: SIM network PIN blocked. Enter SIM network PUK.'   I have spent hours on the phone with FIDO, Samsung ...

Wolfwrx by I'm a Participant Level 3
  • 13531 Views
  • 7 replies
  • 3 likes