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Resolved! Will my phone work on the Fido network?

Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more of the f...

Cawtau by Senior MVP
  • 139744 Views
  • 46 replies
  • 21 likes

Resolved! Phone doesn’t recognize new SIM card

Hi, I’m new to Fido. I got new SIM card shipped today, but it doesn’t recognize to my unlocked phone. It says no sim. The phone recognizes other sims, so I guess the problem is on SIM card. I also tried the SIM to the other phone, but it also says no...

risumoto by I'm a Participant Level 2
  • 791 Views
  • 2 replies
  • 0 likes

Dropped incoming calls (continues for past 12 days)

Hi Fido, One of our company phones (Pixel 2) is experiencing dropped calls, clients cannot call the pixel 2, call get dropped. We tried resetting the phone to factory defaults without results. Can you please help us figure out if the issue is with FI...

climaxmedia by I'm a Participant Level 1
  • 412 Views
  • 1 replies
  • 0 likes