OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
1 of our 2 Fido phones cannot phone out from our house any fixes
One of our 2 phones stopped being able to phone from out our house yesterday. Just one both on the same account. Every time a call is made from that number it fails. Walk 5 blocks north of our house it can conclude a call. Still waiting for a resolut...
Phone was in stock, but after placing order, its backordered
I have placed an order for a phone and new number too. The phone was supposed to be delivered within 5 days. But there was no communication on order details. After multiple follow ups, got the order number but was told it is back ordered and they don...
Resolved! Smartwatch availability
Hello, Please advise when plans for Smartwatches could become available with fido? Thanks!
Resolved! Android 13 Pixel 6 update
Android 13 was publically released yesterday. Why is it not available to update on my Pixel 6? I'm also curious why Google phones don't appear on the OS upgrade schedule when phones like TCL do have information listed.
Loaner device return problems
I had to have my phone repaired and I was sent a courtesy phone meanwhile.However, it didn't come with a return label. So I went online on the device repair journey page. Under the courtesy phone section, there was a button that said "Click here to ...
