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1 of our 2 Fido phones cannot phone out from our house any fixes

Longtimemember
I'm a Participant Level 1
I'm a Participant Level 1

One of our 2 phones stopped being able to phone from out our house yesterday. Just one both on the same account. Every time a call is made from that number it fails. Walk 5 blocks north of our house it can conclude a call. Still waiting for a resolution from Fido/Rogers help. Anyone else have this happen?  How did you fix it?  Thanks Linda

1 REPLY 1

FidoNajat
Moderator
Moderator

Hey @Longtimemember! We would strongly suggest you get in touch with our Technical Support team so they can find out the root cause of this situation.
You can reach them either by dialing *611 from your Fido phone or via Live Chat as well: https://fido.ly/3KZ23Ad