Help
Phones and Devices
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Conversations

New post

Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 208293 Views
  • 63 replies
  • 22 likes

Resolved! Generaly, when are new devices introduced at Fido?

As of April 2022, all I can chose from are Samsung phones, alot of iPhones, a bit of Motorolas and other Chinese devices I wouldn't poke with a 10' stick. So, I was hoping to influence Fido to go out there and provide a wider range of devices for the...

Bones by • I'm a participant level 2
  • 1560 Views
  • 2 replies
  • 0 likes

Resolved! Requesting refund for non usage of sim

Hi all, I am a chatr customer who was converted to a Fido customer when I accepted some promotional offer. I never received the Fido SIM card in the mail and I continued using chatr.Now I have a 250cad bill I owe to Fido because they started the acco...

tiwaria by • I'm a participant level 2
  • 1851 Views
  • 2 replies
  • 0 likes

Upgrade pending

I ordered 2 new phones last week, both pixels. My wife phone came today, mine still says upgrading pending and theres no record on my account of a phone upgrade order. What's up? 

schraminvan by • I'm a participant level 1
  • 3483 Views
  • 8 replies
  • 0 likes

Resolved! Converting my prepaid sim into an Esim.

I recently obtained the S22 ultra. I called fido customer care to find out of I could convert my prepaid sim into an esim and be transferred to their prepaid department.  The prepaid department indicated that it was possible to convert my prepaid sim...

Redonis by • I'm a participant level 1
  • 3255 Views
  • 2 replies
  • 0 likes
Copyright © 2025 Khoros, LLC