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Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 204267 Views
  • 63 replies
  • 22 likes

Resolved! How can I update or reactive my SIM card?

Hi there. I lost my SIM card for a long time and notified the system to maintain my phone number. But now, I just bought a new SIM card and asked my localtion Fido staff how to reactive my old phone number. And he said I must call Fido Customer Servi...

Mai99 by • I'm a participant level 2
  • 2006 Views
  • 3 replies
  • 0 likes

How to ensure the setup fee will be refunded

Hi, I have joined the promotion plan and a new phone number with 40 dollars per months with 12 GB data on Nov24, 2021 in a Fido store, and I was told that the setup fee will be waived with this package. While I just found that my coming bill has inlc...

cwadeyin by • I'm a participant level 3
  • 4935 Views
  • 4 replies
  • 0 likes

Resolved! Bright Star not a good service provider

Hi,I lost my Iphone 12 pro max and after i filed a request, i received an email saying its declined without rpoviding me with any reasoning. I called likewize and was told that "some corporate supervisor" will contact me tell me the reason. Its been ...

swatejs by • I'm a participant level 2
  • 986 Views
  • 2 replies
  • 0 likes

Iphone 13 backorder for several weeks

I ordered an iphone 13 weeks ago and didn't receive any acknowledgement of my order until I called Fido. I have since called fido a number of times and have received next to 0 help with information on order status or even helping to see if there is a...

Mq102 by • I'm a participant level 1
  • 672 Views
  • 1 replies
  • 0 likes
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