OS Upgrade Schedule
Here's the list of all of our devices along with current and upcoming software details....
Device Tutorials on Fido.ca
Hey @Community, Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Hardware upgrade requires credit check
I just did a hardware upgrade and got myself a new phone recently. I then noticed my credit score went down quite significantly. I called Fido customer service asking if there was a credit check done. The girl on the other end of the phone didn't kno...
Resolved! USA unlocked note 10+ 5g won't work on fido
Hello I bought an unlocked AT&T phone from eBay (from the USA) and everything on the phone works fine except that I can't make any calls or send texts. when I try to make a call I get the message :' Your phones not registered on a network, so you ca...
Forgot to refill prepaid plan before expiry
Hi - i am abroad and on a prepaid plan but forgot to refill the prepaid plan before it expired. I'm now returning to canada and would like to refill my prepaid plan but Fido website does not allow it. Does this mean I'm going to lose my current numbe...
Iphone 12 mini - price adjustment
I signed up for an Iphone 12 mini about a week ago (128gb). At that time, the device cost was $17.92 per month. Now, it is $15 per month. I'm within 15 days so I should get a price adjustment? I called and spoke to a customer service rep and he said ...
