Fido definitely drains battery

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Fido definitely drains battery

Switched SIM card into another phone today because battery was draining so fast on the iPhone I had to charge it twice a day, even though I barely used the phone, and basically never as an actual phone. Dragged the whole usage down. Problem solved. I'll see how it works on android. Overall, disappointed with Fido (for many reasons) but not sure any other carrier is any better. Thoughts/insight from other Fido peeps? Thanks!

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Re: Fido definitely drains battery

Hey @Dorothy1

 

Which iPhone are you using? And how old is it now?

 

Sorry to hear about all that. Anything we can help with on our side?



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Re: Fido definitely drains battery

Hello Dorothy1

 

  Do you encounter the same battery drain everywhere? With a different provider? I don't think Fido, per se, is causing your battery to drain more quickly. However, I do think it's possible that your location in relation to the cellular towers is a contributing factor. That is, weak cellular signal can result in battery drain -- even if connected to Wifi.

 

  Firstly, if cellular signal is weak, the phone is constantly searching for a stronger signal. In addition, when cell coverage is weak the phone increases its output power in an attempt to maintain a connection. Both of those factors will be a big drain on battery resources.

 

  Different phone models have different antennae strengths. It's possible the android phone won't have the same battery drain if it is has a better capacity to connect to weaker signals.

 

  Unfortunately, if you're located in an area of weak cellular signal, there isn't much that can be done to improve the signal. One possibility would be to get a signal booster for your location. However, that would require an additional investment.

 

  Alternatively, how old is your iPhone? It's also possible that your battery just needs replacing. Older batteries do not hold a charge as well as newer batteries.

 

Hope this helps Smiley

 

Cheers


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Re: Fido definitely drains battery

Hi Charles,

Yes, it's an older iphone (4s) and I'm sure that's a big part of the problem, but as soon as I took out the sim card, my battery no longer needed to be charged at least twice a day, so that tells me something. Also the weak cell towers explanation contributes to the problem, too, I'm sure. We have the worst cell reception with Fido than other providers, here in Kelowna. I've talked to several friends about this, and even Fido itself. The phone even ping off towers down into Washington state and then my location thinks that's where I am when I'm in the middle of Kelowna or on the westside at home. Most often data is so slow or it doesn't work at all. It's annoying to say the least. We may switch providers soon, if another one can guarantee better service. Sorry Fido.

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Re: Fido definitely drains battery

Hey @Dorothy1

 

Depending where you are in Kelowna, you should be covered by our strongest LTE network. 

 

We'd be sad to see you go! Have you thought about upgrading? Don't hesitate to reach out if you'd like to take a look at your options together. Smiley



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Re: Fido definitely drains battery

Hello again,

 

  If memory serves, the iPhone 4S was not LTE-capable. As such, that phone would only be able to acces the 2G and/or '3G' networks. Since it appears as though your location receives weak signal, your phone would likely only be able to connect to either the 2G or the '3G' network using HSPA (H) rather than the faster HSPA+ (H+) protocol. That could explain why your data is slow or doesn't work at all.

 

Hope this helps Smiley

 

Cheers


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