Help
Phones and Devices
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Conversations

New post

Resolved! Will my phone work on the Fido network?

Hello,   Your device must be compatible with the Fido/Rogers network, which uses:   GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz).   To access LTE, the device must be compatible with one or more o...

Cawtau by • Senior MVP
  • 209457 Views
  • 63 replies
  • 22 likes

Phone number transferred but Sim card not updating

Hi, I have a Pixel 7 phone (BYOD). I transferred my previous phone number to Fido and according to my Fido account it was completed. I did not receive a confirmation text. When dialing and receiving calls this is going through with the previous phone...

Kylie8 by • I'm a participant level 2
  • 539 Views
  • 3 replies
  • 0 likes

Improper information pamphlet

To whom it may concern  I purchased a Samsung galaxy Z flip 6 phone from Fido/Rogers on 12/08/2024. On 27/11/2024 the phone stopped working. At the time of purchase I was offered your service plan but denied it due to not being informed how important...

Tsgbj by • I'm a participant level 1
  • 174 Views
  • 1 replies
  • 0 likes

Resolved! обмен телефоном

My name is Ninel On November 12, I purchased a Samsung S24+ phone on a financing plan through Fido. I was informed that there was a promotion, and the total cost would be 800 Canadian dollars. On December 1, I contacted the store to request a replace...

Нинел1 by • I'm a participant level 1
  • 364 Views
  • 1 replies
  • 0 likes

Fido trade in

I initiated a trade in Nov 21 2024 but Canada Post is on strike....what are my options. Can I drop off the phone to Woodbridge or a Fido store   

Paulho by • I'm a participant level 3
  • 229 Views
  • 1 replies
  • 0 likes

brother is in mexico lost his sim card

My brother is in mexico has lost his sim card where the contact for his air bnb is. I tried getting an e sim but fido wants a verification code (sent to his phone which isn't working).  Any suggestions?

kaydub1 by • I'm a participant level 1
  • 243 Views
  • 1 replies
  • 0 likes
Copyright © 2025 Khoros, LLC