OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Current Promotions
Hi! Where can I see the current promotions on my account? I tried looking at the fido app but I can only see my monthly plan excluding the discounts. I received an email regarding a change on my account but I did not requested for any. The attachment...
Resolved! New phone and Fido sim card - now can't send photos via SMS/MMS, only via RCS.
Just wondering if anyone has had a similar problem and has a solution to the problem of being unable to send images via sms/mms but its ok with rcs. Travelling from Ontario to BC, I forgot regular Samsung phone at home - thought it was packed, wrong ...
Old Non Fido Device
Hello,My phone recently broke so I tried putting my SIM in an old 1st gen IPhone SE. An error message is coming up on the phone and on my fideo site it says non fido phone. Is there a way to get this unlocked? Thank you!
Getting hung up when calling Fido return line Jan 2025
I called them to return the phone. After a long wait, the line was hung up. I called again, but I was suddenly cut off while talking to them. I tried to call again, but I was hung up again. Is Fido making it unreachable?
Wifi calling questions
I need a few clarifications regarding wifi calling, my current situation is:1. I've activated wifi calling while in Canada 2. I'm travelling and My phone is currently connected to the local wifi network3. I have aeroplane mode on and data off4. My fi...
