OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Device Tutorials on Fido.ca
Hey @Community, Â Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Refund for returned device
Does anyone has an idea how long Fido takes to refund for a returned device. I got a new device in Black Friday and they sent me one with defective microphone I returned it but till now I have no update on refund and they are ready to bill me for th...
Internet Service - Cancelled or Not?
It took a 1.5 hour long call and a couple of agents to cancel my FIDO internet service. Whether or not I was successful in this endeavor will depend on an email notification relating to the cancellation that I understand may take anywhere upto 24 hou...
Resolved! Preowned, unlocked phone from Verizon Network wont accept my Fido SIM card
So, I bought my husband a very nice, like new Galaxy S10e for Christmas. It is currently trying to boot up with the Verizon Network and doesn't recognize my Fido SIM card. How can I fix this?? I've downloaded all of the latest updates that were ava...
$120 store credit for accessories
I recently upgraded to an iphone 12 mini (received on Nov 27th) and was told to go at a FIDO store to claim $120 credit for accessories. I went at a store took a look at the accessories on Dec 1st and the lady there told me i have 30 days from when t...
iPhone 13 Price Drop Pricing NOT reflected on monthly bill
Hi there, I signed up for the iPhone 13 price drop deal shown below - this was done in-store with a rep. However, now that I've received my first bill, my device charges are showing as the full amount - double what I agreed to. Does anyone know why t...
