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How do I transfer from a physical sim to an esim?

ssssss3
I'm a Participant Level 1
I'm a Participant Level 1

It has been supremely difficult to get support from FIDO regarding this. They are trying to discourage me from doing this. 

Can anyone help?

2 REPLIES 2

Cawtau
Senior MVP Senior MVP
Senior MVP

Hello Ssssss3,

 

  Welcome to the community!

 

  With what phone are you trying to use an eSIM? I'm not sure why they would be trying to discourage you from transferring from SIM to eSIM. Is it possible eSIM for your phone isn't supported?

 

  As mentioned above most retail stores can provide the eSIM QR codes (except Best Buy) (see here). Do you have one of the devices listed in that link?

 

Hope this helps 😀

 

Cheers

 

 


KAPABLE-K
MVP MVP
MVP

Hello @ssssss3,

 

Customer service should be able to help you with this not sure why they would try to discourage you. You can also get it done in any retail store except BestBuy.