ZTE WF721 - Problems entering PINs or phone extensions

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I'm a Participant Level 3
I'm a Participant Level 3

ZTE WF721 - Problems entering PINs or phone extensions

I have a Fido "home phone" using the ZTE WF721.  When I call a phone service requiring a PIN or extension number to be entered, the first digit of the PIN or extension number is always repeated.  For example:

 

(999) 555-1212 requires PIN 62345 followed by pound.  

 

So, I type in the phone number:

1-999-555-1212

 

Wait for the prompt to enter my PIN and I type in:

62345#

 

System responds with something like:

"The PIN you entered, six-six-two-three-four-five, is not valid.  Please try again."  (Always the first digit repeated)

 

It does not matter what phone device is attached and placing the call and it does not matter what service I'm trying to call so it seems like it is an issue with the ZTE.  And, it always the first digit of the PIN or extension no matter what that digit is.  Of course, this doesn't make much sense to me since it is the phone device that is issuing the DTMF signals.  The behaviour is as if the ZTE is inserting that extra leading digit.

 

Simple dialing of a phone number works fine.

 

Anyone else have a similar issue?

 

As an aside, the erratic behaviour of the message indicator light is also a continuing concern.

 

 

***Edited to add Labels***

Accepted Solution

Re: ZTE WF721 - Problems entering PINs or phone extensions

Hi everyone,

 

The update for the WF721 is now available. This update will improve touch tone performance and address a bug with the message waiting indicator.

 

Click here for more info.

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Re: ZTE WF721 - Problems entering PINs or phone extensions

Hey dguard and welcome to the Community.

 

@Community: Anyone experiencing the same issue with their Wireless Home Phone?

 

 



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I'm a Participant Level 3
I'm a Participant Level 3

Re: ZTE WF721 - Problems entering PINs or phone extensions

Thanks, FidoKenny and @Community!

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I'm a Participant Level 1
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Re: ZTE WF721 - Problems entering PINs or phone extensions

I'm experiencing the same problem. If I dial a telephone number or Fido voice mail no problem.Dialing a business and entering an extension or PIN number not going to work. I tried other telephone handsets and nothing works. I've searched the web and others had the same issue with no workaround. I think we need a software update.

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Community Manager
Community Manager

Re: ZTE WF721 - Problems entering PINs or phone extensions

Hi everyone,

 

A small percentage of our Wireless Home Phone customers are having issues with touch tones that may cause difficulty navigating interactive phone menus or dialling calling cards and extensions. We are working with the manufacturer on a fix for those affected. We'll let you know when a solution is available!



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I'm a Participant Level 1
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Re: ZTE WF721 - Problems entering PINs or phone extensions

Having the same problem, does it need a firmware update? Very annoying, some lines will say "we didn't recognize your response" as soon as I press a button so they hear it, it's just off.

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I'm a Contributor Level 2
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Re: ZTE WF721 - Problems entering PINs or phone extensions

Sorry but what a bunch of BS this has been a problem for over 5 months. Get a new unit and actually provide some SERVICE

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Former Moderator
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Re: ZTE WF721 - Problems entering PINs or phone extensions

Hey Doogie87,

 

Thanks for reaching out ! 

 

We're working on a fix with the manufacturer, we'll update you once it's fixed!

 

 



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I'm a Participant Level 1
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Re: ZTE WF721 - Problems entering PINs or phone extensions

I am having the same problem. I have tried using two different phones and niether will work. Really need to get this fixed as I do a lot of calls for business that require the use of pins or extensions.

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I'm a Contributor Level 2
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Re: ZTE WF721 - Problems entering PINs or phone extensions

Not good enough.

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