ZTE WF721 - Problems entering PINs or phone extensions

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ZTE WF721 - Problems entering PINs or phone extensions

I have a Fido "home phone" using the ZTE WF721.  When I call a phone service requiring a PIN or extension number to be entered, the first digit of the PIN or extension number is always repeated.  For example:

 

(999) 555-1212 requires PIN 62345 followed by pound.  

 

So, I type in the phone number:

1-999-555-1212

 

Wait for the prompt to enter my PIN and I type in:

62345#

 

System responds with something like:

"The PIN you entered, six-six-two-three-four-five, is not valid.  Please try again."  (Always the first digit repeated)

 

It does not matter what phone device is attached and placing the call and it does not matter what service I'm trying to call so it seems like it is an issue with the ZTE.  And, it always the first digit of the PIN or extension no matter what that digit is.  Of course, this doesn't make much sense to me since it is the phone device that is issuing the DTMF signals.  The behaviour is as if the ZTE is inserting that extra leading digit.

 

Simple dialing of a phone number works fine.

 

Anyone else have a similar issue?

 

As an aside, the erratic behaviour of the message indicator light is also a continuing concern.

 

 

***Edited to add Labels***

Accepted Solution

Re: ZTE WF721 - Problems entering PINs or phone extensions

Hi everyone,

 

The update for the WF721 is now available. This update will improve touch tone performance and address a bug with the message waiting indicator.

 

Click here for more info.

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Re: ZTE WF721 - Problems entering PINs or phone extensions

@Doogie87 We totally get how can this be frustrating. We will update everyone once we have more info. Smiley



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Re: ZTE WF721 - Problems entering PINs or phone extensions

NO. Don't you get it? This is the same story we have been getting for months. It is time to rebate people and take the units back. I want a FULL refund for this service since I got it. I will then more on to another vendor. Until I get a refund I plan to continue to make my opinions know and take up as much of Fidos time both here and on the phone.

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Solution

Re: ZTE WF721 - Problems entering PINs or phone extensions

Hi everyone,

 

The update for the WF721 is now available. This update will improve touch tone performance and address a bug with the message waiting indicator.

 

Click here for more info.



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I'm a Participant Level 3
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Re: ZTE WF721 - Problems entering PINs or phone extensions

Just requested fido to cancel my home-line and my cellphone line. From nov to april the homeline was useless for this pin issue and now the price went up to 18/month from 15. In cellphone line 25(100 minutes only) they cannot do anything better for me either although the cell phone cancelation automatically increases home phone line. So technically I was paying 25+15 for 2 useless lines for last 6 months. I just don't feel that after having it for useless reason for last 6 months, this price increase justifies anything. Was expecting better from fido. Cheers everyone. 

 

 

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Re: ZTE WF721 - Problems entering PINs or phone extensions

Hey @Yriradh!

 

Oh no we definitely don't want to see you go Sad

 

I'll send you a PM shortly so we can talk more about this Smiley

 

 



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I'm a Participant Level 3
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Re: ZTE WF721 - Problems entering PINs or phone extensions

Thank you. If you can look into this further for me I would be grateful. 

 

Yousuf

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I'm a Contributor Level 1
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Re: ZTE WF721 - Problems entering PINs or phone extensions

Same problem here since 1 year.  There is any 

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Re: ZTE WF721 - Problems entering PINs or phone extensions

I also have this problem. Call many times to Fido but it can not be fixed. I give up.

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Re: ZTE WF721 - Problems entering PINs or phone extensions

Hi @Minh12! Did you do the update on your box?



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Re: ZTE WF721 - Problems entering PINs or phone extensions

Hey @Minh12!

 

I know it's been a while but I wanted to follow up with you to see if you were able to update your device. 

 

Let us know! 



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