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Wanted the iPhone 11 Pro Max

I'm a participant level 1
I'm a participant level 1

I signed for a new 2 year team for a phone upgrade and once I made the confirmation I realized I made a mistake. I was on the phone while doing so and I was looking to get the iPhone 11 Pro Max but unbeknownst I thought that saying the iPhone 11 Pro was the highest upgraded iPhone. Is there anyway I can change the order from an iPhone 11 Pro to an iPhone 11 Pro Max from the original order?


I'm qualified level 1
I'm qualified level 1

Hello @CalvinLaurean,


Welcome to the Fido community!


If the order has not been shipped as yet their might still be time for you to cancel the order and make a new order for the correct phone, you will need to contact customer support to have that done.

You can reach out to customer support through any of the available methods listed here.


If the order has been shipped then you can not cancel it but not to worry Fido has a 15 satisfaction guarantee where you can return or exchange the phone, you can learn more about that here.