• Can be unlocked at any time after purchase.
    • IMEI# Must be listed in the customer’s account equipment or device history. (contact live chat or Fido Support to validate)
  •  Devices purchased outside of an authorized Fido sales channel:
    • Must be listed in the customer’s account equipment or device history for at least 90 days. (contact live chat or Fido Support to validate)
      • Customers disputing their device’s 90-day tenure eligibility may be required to validate the device purchase date with a proof of purchase by emailing such document to Fido or by FAX.