I ported my number 3 months back online on fido.ca and was told the activation fees will be waived in 1-2 billing cycle. It has been 3 months since i activate my line and have not received back the credit for activation fees.
I did it over the phone and rep told me that you will be charged in intial bill and will be refunded in next billing. When, i checked next month over the chat, after confirming the account, they told me it will be refunded in your 2nd or 3rd billing cycle. till now, it has not been reflecting in my bill and 3rd bill has been generated.