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Activation fees

neha3
I'm a Participant Level 2
I'm a Participant Level 2

HI,

 

I ported my number 3 months back online on fido.ca and was told the activation fees will be waived in 1-2 billing cycle. It has been 3 months since i activate my line and have not received back the credit for activation fees. 

3 REPLIES 3

neha3
I'm a Participant Level 2
I'm a Participant Level 2

I did it over the phone and rep told me that you will be charged in intial bill and will be refunded in next billing. When, i checked next month over the chat, after confirming the account, they told me it will be refunded in your 2nd or 3rd billing cycle. till now, it has not been reflecting in my bill and 3rd bill has been generated.

FidoJulien
Former Moderator
Former Moderator

Hey @neha3

 

I'll send you a PM so we can take a look.

 

Talk to you soon!



FidoJulien
Former Moderator
Former Moderator

Hey @neha3

 

Did you order your new service online?  If you did, the transaction fee should not have been charged at all.