since I signed up with Fido I have not been able to recieve SMS verification codes that are sent when using apps such as Whatapp, Instagram, Uber etc.
I am able to send and receive some SMS texts in general but not all.
I have escalated this issue many times with customer support but it never goes anywhere. It is very frustrating when I come across another instance where I am locked out of something because I do not receive the code. I had my number stored on a website before I ported it over called NumberBarn. They said the port was successful however they said to ask if my number is stored as a Wireline instead of wireless as this may cause a problem. It is impossible to get anywhere when I call in so I am posting this here in hopes of help.
I have an iPhone X. I have talked with technical support for hours walking me through the apple settings to try to get it to work. Nothing has worked. I believe it to be a port error
It is possible that this came about after the port in. Nonetheless, we definitely get how much of a nuisance it is to not get those texts.
While our tech team couldn't provide a resolution for your existing number, did they offer you other possible solutions to restore SMS validations on your phone?
no the tech bream didn't offer any solutions but it is important I keep the same number I have, would there be another solution to fixing this without changing my number?
If your number was a Wireline or stored as a Wireline, it could be the cause of the troubles you're having getting those messages.
We'll need to take a closer look at the account so I'll send you a PM shortly. Talk to you there!