Unable to receive SMS verification codes

Unable to receive SMS verification codes

Unable to receive SMS verification codes

Gillian3
I'm a Participant Level 2

Unable to receive SMS verification codes

Hello,

 

since I signed up with Fido I have not been able to recieve SMS verification codes that are sent when using apps such as Whatapp, Instagram, Uber etc. 
I am able to send and receive some SMS texts in general but not all. 
I have escalated this issue many times with customer support but it never goes anywhere. It is very frustrating when I come across another instance where I am locked out of something because I do not receive the code. I had my number stored on a website before I ported it over called NumberBarn. They said the port was successful however they said to ask if my number is stored as a Wireline instead of wireless as this may cause a problem. It is impossible to get anywhere when I call in so I am posting this here in hopes of help. 

thanks 

-Gillian 

5 REPLIES 5
Gillian3
I'm a Participant Level 2

I have an iPhone X. I have talked with technical support for hours walking me through the apple settings to try to get it to work. Nothing has worked. I believe it to be a port error 

Hey @Gillian3!

 

It is possible that this came about after the port in. Nonetheless, we definitely get how much of a nuisance it is to not get those texts. 

 

While our tech team couldn't provide a resolution for your existing number, did they offer you other possible solutions to restore SMS validations on your phone? 

 

 

 

 



Gillian3
I'm a Participant Level 2

no the tech bream didn't offer any solutions but it is important I keep the same number I have, would there be another solution to fixing this without changing my number?

Hey @Gillian3,

 

If your number was a Wireline or stored as a Wireline, it could be the cause of the troubles you're having getting those messages.

 

We'll need to take a closer look at the account so I'll send you a PM shortly. Talk to you there!

 



FidoAnthonyZ
Moderator

Hello @Gillian3,

 

Welcome to the community!

 

You should be able to receive all short code services found on the list on www.txt.ca

 

What kind of phone are you using?