Unable to Call and receive on FIDO mobile services

Unable to Call and receive on FIDO mobile services

Unable to Call and receive on FIDO mobile services

SOLVED
I'm a Participant Level 2
I'm a Participant Level 2

Unable to Call and receive on FIDO mobile services

Since morning, unable to call outgoing and receive any on my FIDO mobile iPhone7.

At present on call with customer support, they are raising tickets and transferring to technical support.

 

 

Accepted Solution

Re: Unable to Call and receive on FIDO mobile services

Solved by Moderator

Hey @AKD,

 

We had some customers experience a disruption to their service this morning, we apologize for any inconvenience this may have caused.  

 

Everything's back up and running, are your calls going through properly?

 

 

View solution in context
7 REPLIES 7
Moderator

Hey @AKD,

 

We had some customers experience a disruption to their service this morning, we apologize for any inconvenience this may have caused.  

 

Everything's back up and running, are your calls going through properly?

 

 



I'm a Contributor Level 2

Nothing is fixed. Me and my wife have the same problem.

Hey @glussier

 

It should now be resolved for everyone. Can you try turning your phone off for 30 seconds and then turn it back on?

 

Let me know how that goes!

 

 



I'm a Contributor Level 2

It's fixed since 21:00 yesterday. Technical support had to re-register both sims.

I'm a Participant Level 2
I'm a Participant Level 2

 @FidoPierre

 

All good now, issue resolved through technical support team (they have re-registered my SIM).

 

Did not get opportunity to know more details about this technical glitch faced for few SIM series on FIDO network.

 

All good.

 

Regards,

AKD.

@glussier Thanks for giving us an update on this. 



Thank you for sharing these updates @AKD! Smiley