Unable to Call and receive on FIDO mobile services

[AKD]

Since morning, unable to call outgoing and receive any on my FIDO mobile iPhone7.

At present on call with customer support, they are raising tickets and transferring to technical support.

[910836261]

Hey same problem here! Unable to call or recieve calls. Everytime I call it says "Sorry.."

[FidoFaiza]

Hi @910836261, 

Please contact us here if you are still having the issue. 

[FidoPierre · Accepted solution]

Hey @AKD,

We had some customers experience a disruption to their service this morning, we apologize for any inconvenience this may have caused.  

Everything's back up and running, are your calls going through properly?

[glussier]

Nothing is fixed. Me and my wife have the same problem.

[FidoPamela]

Hey @glussier! 

It should now be resolved for everyone. Can you try turning your phone off for 30 seconds and then turn it back on?

Let me know how that goes!

[glussier]

It's fixed since 21:00 yesterday. Technical support had to re-register both sims.

[AKD]

 @FidoPierre

All good now, issue resolved through technical support team (they have re-registered my SIM).

Did not get opportunity to know more details about this technical glitch faced for few SIM series on FIDO network.

All good.

Regards,

AKD.

[FidoKenny]

@glussier Thanks for giving us an update on this. 

[FidoPierre]

Thank you for sharing these updates @AKD!