I did everything you guys have suggested. It still doesn't work. I don't know what I'm paying for. It's unheard-of to have my cell phone provider call my house phone because you can reach my cell. I have a ticket open but that doesn't mean anything. Fix the problem
***Edited to add labels***
Solved! Go to Solution.
I kind of forgot about this. My S6 is from Fido, and I had it unlocked some time ago. When I try to search for software updates manually, I keep getting a msg saying the latest updates have been installed, despite still only have 6.0.1.
Thanks for the response. I was indeed connected to Wifi when I checked for updates. I travelled overseas and used a local sim card after having the phone unlocked, but have not otherwise used another carrier.
14:33 nothing on my end yet, i'm checking for updates every 30 min, i checked on https://www.sammobile.com/firmwares/galaxy-s6/SM-G920w8/ and there's nothing there, you would think that other cellphone company would have released the update, i was told that Bell did it last week but i don't see anything online about it.