OS Upgrade Schedule
 *Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Device Tutorials on Fido.ca
Hey @Community, Â Have you recently upgraded your device or simply want to learn more about all...
Fido Payment Program® FAQs
Before we go over all the questions you may have, here's what your invoice will...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Resolved! Activating eSim on Samsung Smart Watch 5 4G
How and where to activate eSim on Samsung Smart Watch 5 Bluetooth + 4G? I'm already a Fido customer. Just want the watch to operate as an extension to my existing Fido number as a standalone, without being tethered to my phone via Bluetooth.
Resolved! Incorrect SIM Sorry, that is not the SIM number associated to your phone
Hello !I have tried to activate my new SIM card, from My Account.It keeps on telling thisIncorrect SIMSorry, that is not the SIM number associated to your phone number. Please try again.I have tried numerous times, and it still doesn't work.I dont' k...
Big mistake on my part
I had recently ordered & received the Alcatel 1B online but changed my mind and got a Samsung Galaxy A13...which I regret as I don't really like the fancy type phones like Samsung or Apple....so I should of stayed with the Alcatel....anyway in a mont...
Resolved! Device OS Update and long term support?
Does Fido provide any warranty on long term support of their devices? I realize that the devices are unlocked but Fido still manages device updates. My Huawei P30 is obviously not supported anymore (reasons are easy to figure out) and the device is n...
Resolved! Unexpected charge on free LD mins usage
Hi,I have my plan with a 100% 1000 Intl LD Mins-24 mos service. But I saw an extra payment $283.5 for calling to Hong Kong with 102 mins. I am pretty sure that Hong Kong is on the LD service list, but why did I receive such a huge amount of charge. C...
