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Samsung Galaxy S6 edge

flowers001
I'm a Participant Level 2
I'm a Participant Level 2

I just renewed my contract and I got a device upgrade. I choose the white Samsung Galaxy S6 edge however, I changed my mind and I would like the gold one instead. So what should I do? I havent opened the box at all i just got it today. I ordered it two days ago. What should I do?

 

 

 

***Edited to add labels***

2 REPLIES 2

FidoKenny
Moderator
Moderator

Hi flowers001 and welcome to the community.

 

If you changed your mind, you can definitely get your phone exchanged Smiley

 

The satisfaction guarantee allows you to do that. The request simply must be made within the 15 days following the purchase. Also, the voice usage needs to be less than 30 minutes.

 

You mentioned that the device was still in the box, so there's no need to worry about the usage.

 

We can go through the requirements together. I'm sending you a PM.

 

Talk to you soon Smiley

 

 

 

 



Hello @Community.

 

It's an old thread, but I thougt it would be good to update the solution posted above.


All the information about the satisfaction warranty is available here on the Fido website. 

 

It makes it easier to find the information needed.

 

Hope this helps Smiley