Samsung S6 update

[Acedeuce]

I did everything you guys have suggested. It still doesn't work. I don't know what I'm paying for. It's unheard-of to have my cell phone provider call my house phone because you can reach my cell. I have a ticket open but that doesn't mean anything. Fix the problem

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[Acedeuce]

Hi Acedeuce & welcome to the Community.

I invite you to keep an eye out on this thread. We'll update it as we get more information.

Thanks.

[floyd]

It's May 3 and I'm still not seeing Nougat available on my S6. 

[FidoTerry]

Hey @floyd!

Are you using a Fido phone? I personally have an S6 Edge and I was able to update to Nougat. I went on the device settings to check for the update. Let us know if that works or not. 

[floyd]

I kind of forgot about this. My S6 is from Fido, and I had it unlocked some time ago. When I try to search for software updates manually, I keep getting a msg saying the latest updates have been installed, despite still only have 6.0.1. 

Any ideas?

[FidoRanya]

Hey @floyd , 

Thanks for reaching out ! 

You should have the software update directly on your device! Are you connected to WiFi while you try to do the update? Has this device been used with another carrier since it's been unlocked ? 

Let me know! 

[floyd]

Thanks for the response. I was indeed connected to Wifi when I checked for updates. I travelled overseas and used a local sim card after having the phone unlocked, but have not otherwise used another carrier.

[FidoKenny]

@floyd

Thank you for confirming.

But are you back in Canada now?

[floyd]

Yes. The travels and overseas sim card was only for a week back in 2016.

[FidoKenny]

@floyd.

Ok . And are you on the lastest version for your S6 ?

[floyd]

I'm stuck on 6.0.1

[FidoPierre]

Hey @floyd,

Can you confirm if you had the chance to try resetting your phone to factory settings and trying again? 

[floyd]

I resetted my phone, but still no luck.

[FidoKenny]

Hey @floyd

Let's check your account together to see what's going on.

I'm sending you a PM now to get this looked into.

Talk to you soon.

[Dions]

14:33 nothing on my end yet, i'm checking for updates every 30 min, i checked on https://www.sammobile.com/firmwares/galaxy-s6/SM-G920w8/ and there's nothing there, you would think that other cellphone company would have released the update, i was told that Bell did it last week but i don't see anything online about it.

[Proac]

You'd think the cellphone carriers would name a date later then the release then we'd all be praising them for beating the scheduled date. Instead they do the opposite and irritate the customers. I think they could use some help in the psychology of marketing. Only 8hrs left for May 1st and I'd bet a few bucks it doesn't arrive today.

[customer987426]

Cough - videotron's is out. Advanced users can work their magic there.

[Proac]

Oh nice time to go sideload Nougat and skip waiting for Fido

[KAPABLE-K]

I'll just leave this here.

[Proac]

Late is late... I already had Nougat yesterday

[Dions]

Hey why change the date of the nougat update from end of April to May 1?

[FidoStephen]

Hey @Dions, there was a slight delay with the final version. Keep an eye out for the update as of May 1!