Samsung S6 update

Reply
I'm a Participant Level 2 Acedeuce
I'm a Participant Level 2

Samsung S6 update

I did everything you guys have suggested. It still doesn't work. I don't know what I'm paying for. It's unheard-of to have my cell phone provider call my house phone because you can reach my cell. I have a ticket open but that doesn't mean anything. Fix the problem

 

 

***Edited to add labels***

Accepted Solution

Re: Samsung S6 update

Hi Acedeuce & welcome to the Community.

 

I invite you to keep an eye out on this thread. We'll update it as we get more information.

 

Thanks. Smiley

View solution in context
Flag this to a Moderator
Message 1 of 31
8,907 Views
I'm a Participant Level 2 customer987426
I'm a Participant Level 2

Re: Samsung S6 update

Cough - videotron's is out. Advanced users can work their magic there. Smiley

Flag this to a Moderator
Message 16 of 31
2,619 Views
I'm Qualified Level 1
I'm Qualified Level 1

Re: Samsung S6 update

Oh nice time to go sideload Nougat and skip waiting for Fido
Flag this to a Moderator
Message 17 of 31
2,565 Views
Highlighted
I'm a Legend Level 1
I'm a Legend Level 1

Re: Samsung S6 update

I'll just leave this here.

 

Screenshot_20170502-074344.png

Flag this to a Moderator
Message 18 of 31
2,468 Views
I'm Qualified Level 1
I'm Qualified Level 1

Re: Samsung S6 update

Late is late... I already had Nougat yesterday
Flag this to a Moderator
Message 19 of 31
2,447 Views
I'm a Contributor Level 1 floyd
I'm a Contributor Level 1

Re: Samsung S6 update

It's May 3 and I'm still not seeing Nougat available on my S6. 

Flag this to a Moderator
Message 20 of 31
2,374 Views
Former Moderator FidoTerry
Former Moderator

Re: Samsung S6 update

Hey @floyd! Smiley

 

Are you using a Fido phone? I personally have an S6 Edge and I was able to update to Nougat. I went on the device settings to check for the update. Let us know if that works or not. 



Flag this to a Moderator
Message 21 of 31
1,819 Views
I'm a Contributor Level 1 floyd
I'm a Contributor Level 1

Re: Samsung S6 update

I kind of forgot about this. My S6 is from Fido, and I had it unlocked some time ago. When I try to search for software updates manually, I keep getting a msg saying the latest updates have been installed, despite still only have 6.0.1. 

 

Any ideas?

Flag this to a Moderator
Message 22 of 31
1,473 Views
Moderator
Moderator

Re: Samsung S6 update

Hey @floyd

 

Thanks for reaching out ! 

 

You should have the software update directly on your device! Are you connected to WiFi while you try to do the update? Has this device been used with another carrier since it's been unlocked ? 

 

Let me know! 



Flag this to a Moderator
Message 23 of 31
1,465 Views
I'm a Contributor Level 1 floyd
I'm a Contributor Level 1

Re: Samsung S6 update

Thanks for the response. I was indeed connected to Wifi when I checked for updates. I travelled overseas and used a local sim card after having the phone unlocked, but have not otherwise used another carrier.

 

 

Flag this to a Moderator
Message 24 of 31
1,457 Views
Moderator
Moderator

Re: Samsung S6 update

@floyd

 

Thank you for confirming.


But are you back in Canada now?



Flag this to a Moderator
Message 25 of 31
1,449 Views
I'm a Contributor Level 1 floyd
I'm a Contributor Level 1

Re: Samsung S6 update

Yes. The travels and overseas sim card was only for a week back in 2016.

Flag this to a Moderator
Message 26 of 31
1,447 Views
Moderator
Moderator

Re: Samsung S6 update

@floyd.


Ok . And are you on the lastest version for your S6 ?

 

 



Flag this to a Moderator
Message 27 of 31
1,433 Views
I'm a Contributor Level 1 floyd
I'm a Contributor Level 1

Re: Samsung S6 update

I'm stuck on 6.0.1

Flag this to a Moderator
Message 28 of 31
1,366 Views
Moderator
Moderator

Re: Samsung S6 update

Hey @floyd,


Can you confirm if you had the chance to try resetting your phone to factory settings and trying again? 

 

 



Flag this to a Moderator
Message 29 of 31
1,354 Views
I'm a Contributor Level 1 floyd
I'm a Contributor Level 1

Re: Samsung S6 update

I resetted my phone, but still no luck.

Flag this to a Moderator
Message 30 of 31
1,287 Views