October 2015
I did everything you guys have suggested. It still doesn't work. I don't know what I'm paying for. It's unheard-of to have my cell phone provider call my house phone because you can reach my cell. I have a ticket open but that doesn't mean anything. Fix the problem
***Edited to add labels***
Solved! Go to Solution.
May 2017
It's May 3 and I'm still not seeing Nougat available on my S6.
May 2017
Hey @floyd!
Are you using a Fido phone? I personally have an S6 Edge and I was able to update to Nougat. I went on the device settings to check for the update. Let us know if that works or not.
August 2017
I kind of forgot about this. My S6 is from Fido, and I had it unlocked some time ago. When I try to search for software updates manually, I keep getting a msg saying the latest updates have been installed, despite still only have 6.0.1.
Any ideas?
August 2017
Hey @floyd ,
Thanks for reaching out !
You should have the software update directly on your device! Are you connected to WiFi while you try to do the update? Has this device been used with another carrier since it's been unlocked ?
Let me know!
August 2017
Thanks for the response. I was indeed connected to Wifi when I checked for updates. I travelled overseas and used a local sim card after having the phone unlocked, but have not otherwise used another carrier.
August 2017
August 2017
Yes. The travels and overseas sim card was only for a week back in 2016.
August 2017
September 2017
I'm stuck on 6.0.1
September 2017
Hey @floyd,
Can you confirm if you had the chance to try resetting your phone to factory settings and trying again?
September 2017
I resetted my phone, but still no luck.
September 2017
Hey @floyd
Let's check your account together to see what's going on.
I'm sending you a PM now to get this looked into.
Talk to you soon.
May 2017
14:33 nothing on my end yet, i'm checking for updates every 30 min, i checked on https://www.sammobile.com/firmwares/galaxy-s6/SM-G920w8/ and there's nothing there, you would think that other cellphone company would have released the update, i was told that Bell did it last week but i don't see anything online about it.
May 2017
May 2017
Cough - videotron's is out. Advanced users can work their magic there.
May 2017
May 2017
May 2017
April 2017
April 2017
Hey @Dions, there was a slight delay with the final version. Keep an eye out for the update as of May 1!