SIM car limiting 4G and 5G

[hpieri]

I have been a FIDO customer since 2021. I have a Motorola Edge 2021

I need to know how to find out if my SIM card is limiting my access. Since 2021, I have never seen the 4G or 5G network options on my phone.

I know the phone is capable of receiving 4G and 5G signals, but I only see the options LtE, 3g and 2G, but it never connects to 3g, I always see the signal as H+

[Original_Lucy]

Hi there @hpieri,  fido doesn't have the 5g network and LTE is the 4g network. There isn't any network limiting going on. It sounds like you're getting 4g if you are seeing the LTE notification. I don't know if fido has any plans to bring 5g to the network. 

[hpieri]

Really? LTE+ is what I see. LTE used to be the worst one in the past, I thought 4G should be shown as "4G'. So, in this case, LTE is better than 3G... Thank you for sharing about 5G as well. I thought it was available!