Google Pixel 3 XL WiFi Calling

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I'm a Contributor Level 1 ahk
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Google Pixel 3 XL WiFi Calling

Hello,

 

Any idea if Fido supports Wifi Calling on the Pixel 3 XL at this time? I can't seem to enable the feature on the device.

 

Thanks!

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Re: Google Pixel 3 XL WiFi Calling

Hello,

 

I just wanted to update that the Wifi Calling issue has been resolved. I do not know what they did in the background, but now I can enable and use the Wifi Calling feature on my Pixel 3XL.

 

I want to thank @FidoKenny@FidoRanya and @FidoRachel for their great customer service and timely handeling on the issue.

 

Thanks!!

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I'm a Participant Level 3 Tjalbout72
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Re: Google Pixel 3 XL WiFi Calling

Pixel 2 and Pixel 2 XL are supported, but can't get the Pixel 3 to work.... Can someone from Fido give us an update?

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Re: Google Pixel 3 XL WiFi Calling

Hey @ahk @Tjalbout72 ,

 

Wi-Fi calling is supported on the Pixel 3 and the Pixel3 XL as long as long as the phones are Fido phones. 

 

Did you purchase your phones from Fido?



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I'm a Contributor Level 1 ahk
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Re: Google Pixel 3 XL WiFi Calling

Hello @FidoRanya,

 

Yes I purchased the phone from Fido. Is there any documentation that explains how to enable it for the pixel 3 and 3 XL? 

 

Thanks

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Re: Google Pixel 3 XL WiFi Calling

Hey @ahk

 

I did a quick search on my end and found those steps. Let me know if it works on your end:

 

  • From a Home screen, touch and swipe up to display all apps.
  • Navigate: Settings > Network & Internet > Mobile Network .
  • Ensure that the the Use Wi-Fi switch to turn on .
  • Tap Advanced then tap Wi-Fi calling.
  • Tap the Wi-Fi Calling switch to turn on .

Let me know how it goes.



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I'm a Contributor Level 1 ahk
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Re: Google Pixel 3 XL WiFi Calling

Hello @FidoKenny,

 

Thanks for the info. I did try that, but when I toggle the enable switch, I am taken to a Fido page that asks for my Fido number.Then I am sent a code which I enter and finally taken to a page where I am shown my home address. All good so far, but at this final page I cannot do anything but close it which takes me back to the wifi calling page and wifi calling switch gets disabled automatically. If I try to enable it again, I go through the same process with the same end result. 

 

Maybe the pixel 3 and 3 XL need a carrier services update from Google? Not sure .Please advise.

 

Thanks

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Re: Google Pixel 3 XL WiFi Calling

@ahk

 

Thank you for confirming. Since you already went over the steps, we would need to take a look at your account to make sure there's no restriction stopping you from using it.


I'm sending you a PM to get this looked into. Talk to you soon Smiley

 



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I'm a Participant Level 3 Tjalbout72
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Re: Google Pixel 3 XL WiFi Calling

@ahk

 

Can you post back to let us know if you got this working?

Thanks!

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I'm a Contributor Level 1 ahk
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Re: Google Pixel 3 XL WiFi Calling

Hello,

 

I just wanted to update that the Wifi Calling issue has been resolved. I do not know what they did in the background, but now I can enable and use the Wifi Calling feature on my Pixel 3XL.

 

I want to thank @FidoKenny@FidoRanya and @FidoRachel for their great customer service and timely handeling on the issue.

 

Thanks!!

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I'm a Participant Level 3 Tjalbout72
I'm a Participant Level 3

Re: Google Pixel 3 XL WiFi Calling

Thanks for the update, looks like a Pixel 3 XL bought from Google direclty won't work with Fido WiFi calling, it's a real shame. Same phone.. no extra software on it.

 

Google had a great bundle deal for a pre-order, it was tough not to go with them.

 

That said, I have terrible service at home and my old phone worked great with WiFi calling.. this really sucks.

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