Showing results for 
Search instead for 
Did you mean: 

Phone upgrade, waiting for it to ship.

I'm a participant level 1
I'm a participant level 1

I upgraded my phone and received a confirmation email that I had ordered it, and that I'll receive an email when it ships. But the phone upgrade doesn't show up on my Fido account, just wondering is that normal? It says nothing about the new phone, just that I changed my plan. 

Worried it didn't go through, or there is some problem. It is a refurbished phone. 

Any info would be appreciated!




Hey @Butterfly_Bloom! Philippe here. Welcome to the community. Smiley


If you received the confirmation email, you should be good to go! It can take a few days for the information on your My Account page to update itself. That said, we'll be happy to take a look to confirm everything for you, if you have doubts. You can contact us here for that or you can request a PM from the community.