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cannot order new phone online

I'm a participant level 1
I'm a participant level 1

Hi, Just got a new plan as a new customer yesterday and today i whant to buy a new phone with a 520 dollards down but the web site do not allowed it before 30 days....and i need a phone now not in 30 days..nosense..


Former Moderator
Former Moderator

Hey there @dvvideo


Welcome to the Community Smiley


There is a minimum wait period of 30 days between activations or hardware upgrades.As your account is newly activate, the wait period applies in your case.


That being said, we can override this wait period on a case by case basis. To complete the verification, you simply need to reach out to us at these channels so we can go over your account's details.