PUK code

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I'm a Participant Level 3 kevins
I'm a Participant Level 3

PUK code

I was trying to set up my sim lock and it wouldn't let me do it now my phone is PUK locked, i can't call Fido cause it want the code

 

 

 

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Accepted Solution

Re: PUK code

Hello,

 

I just wanted to update this thread since retrieving the PUK code is no longer an available option by logging in on My Account on Fido.ca.

 

If you need the PUK code, you would need to get in touch with us here so we can check it out for you.

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Former Moderator FidoMegan
Former Moderator

PUK code

Hi Kevins! 

 

You can get your PUK code by logging into your My Account on fido.ca. If that doesn't work let me know and I'll be able to help you with it. 

 

Aslo, if you enter the wrong PUK 10 times, your SIM card will be blocked and you'll need to get a new one. 



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Message 2 of 13
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I'm a Participant Level 3 kevins
I'm a Participant Level 3

PUK code

I logged into my fido and can't find where the PUK # is there

 

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Message 3 of 13
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Former Moderator FidoMegan
Former Moderator

PUK code

Once logged in to My Account on fido.ca, on the left hand side under "My Fido Service" you should see a section called "My Phone".  There you have an option called "Retrieve PUK Code". Click this link and you'll be directed to a new page which will provide you the PUK code. 

 

 

Let me know if you still need help Smiley 



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Message 4 of 13
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I'm a Participant Level 3 kevins
I'm a Participant Level 3

Re: PUK code

Iwent and got the code and it saying it's the wrong code

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Message 5 of 13
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I'm a Participant Level 3 kevins
I'm a Participant Level 3

Re: PUK code

Thank you for your help Megan, I got it to work, and it even let me put in my lock code

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I'm a Participant Level 1 azou
I'm a Participant Level 1

Re: PUK code

it doesn't work 

 

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Message 7 of 13
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Moderator
Moderator

Re: PUK code

Hey azou and welcome to the Community.

 

Are you having trouble with your phone? Is it asking for a PUK code?

 

Let me know.

 



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I'm a Participant Level 2 Puccode
I'm a Participant Level 2

Re: PUK code

Yes I’m having trouble access my puc code 

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Message 9 of 13
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Moderator
Moderator

Re: PUK code

Hello @Puccode and welcome to the Community Smiley

We can help you with that. I'm sending you a PM to get this looked into.


Talk to you soon.



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Message 10 of 13
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Moderator
Moderator
Solution

Re: PUK code

Hello,

 

I just wanted to update this thread since retrieving the PUK code is no longer an available option by logging in on My Account on Fido.ca.

 

If you need the PUK code, you would need to get in touch with us here so we can check it out for you.



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Message 11 of 13
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I'm a Participant Level 2 ZackRoberts
I'm a Participant Level 2

Re: PUK code

Where is my PUK code?

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Message 12 of 13
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Moderator
Moderator

Re: PUK code

Hey @ZackRoberts

 

I'll send you a PM so that we can help you with this.

 

Talk to you soon!



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Message 13 of 13
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