Not receiving all text messages!

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I'm a Participant Level 2 Sarahb87
I'm a Participant Level 2

Not receiving all text messages!

I had an iphone 6 and upgraded to an LG G5 recently with a new sim card. I have noticed from several different contacts that i am not receiving all of my text messages. I am super frustrated and I have tried turning off the VoLTE and it has not helped. Someone please help!!

 

 

Accepted Solution

Re: Not receiving all text messages!

Hi everyone!

 

LG began to roll out an update to the default messaging in October to fix this issue.

 

Some of you have mentioned that you're still experiencing issues following the update; can you all confirm that any third party SMS applications are removed, and ensure that your stock messaging app is updated to version 5.30.47.2?

 

Thanks. Smiley

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I'm a Participant Level 1 rnayyar
I'm a Participant Level 1

Re: Not receiving all text messages!

I have been missing texts now for about 3 months and just recently realized it when I found out I am losing important messages.  Very stressful and in my case I am losing customers for my business.  Contacted Fido and they walked me through a bunch of steps.  No difference.  They told me about the LG update coming soon.  Reading everyone else's experience with this update, I realize that it hasn't changed anything.  LG is willing to take the phone back but they say they have not even heard of this problem.  Doesn't sound promising.  Fido should resolve this problem asap because I have paid them for both the phone and the service.

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Re: Not receiving all text messages!

Hello @rnayyar,

 

Welcome to the community!

 

The problem is not with your phone, I have a Nexus 6P (Huawei) and a Samsung Galaxy S6 and i've experience the problem on both phones.



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I'm a Participant Level 2 Xjosejalapenox
I'm a Participant Level 2

Re: Not receiving all text messages!

@FidoAlyson is there any new news about this? Is it out yet?

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Re: Not receiving all text messages!

Hey @Xjosejalapenox

 

Can you confirm which version of the App you see when you go through your phone's settings?

 

Once you pull up the Messaging App in the settings, there should be a section called App Info. The App version should be displayed there. 



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I'm a Contributor Level 1 Dimo
I'm a Contributor Level 1

Re: Not receiving all text messages!

I call bullsh*t. I have the update to 5.30.47.2 on the Messaging app. Same problem. 

 

I've been through the wringer on this. Multiple FIDO support phone calls, multiple message chats, multiple visits to the FIDO store, and just recently got back my phone after it was 'repaired' for the last 2 weeks. Problem still exists. Most, but not all texts being received; rest never make it. Impacts all contacts, from all carriers, from all phones, but randomly.

 

I have to add I was really frustrated to find this thread, because it means FIDO has known of this issue with this phone for many, many months. Could have saved me all those time-consuming, useless interactions with FIDO for no reason whatsoever. Shame on you FIDO.

 

Do third party messaging apps solve this problem? If so, what other apps are people using?

 

 

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Re: Not receiving all text messages!

Hey @Dimo and welcome to the Community.

 

Thid dosn't sound good at all. 

 

DId you get a chance to try your sim card in a different Fido device.


Let me know.



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I'm a Contributor Level 1 Dimo
I'm a Contributor Level 1

Re: Not receiving all text messages!

Yes, those multiple interactions I referred to included all the usual (reboot, try with different people, try SIM card in different phone, go to FIDO and have SIM card replaced, send phone for repair - they said they replaced the motherboard, etc.). All for no reason, apparently, as this thread would have shown me had I seen it earlier.

 

Problem is only with the LG G5, irrespective of SIM card used, and it has the updated, "fixed" version of the Messaging app on it.

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Re: Not receiving all text messages!

Hey @Dimo!


Can you please confirm that you are using the LG messaging app and not Android messages or another third party app?

 

 



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I'm a Contributor Level 1 Diane908
I'm a Contributor Level 1

Re: Not receiving all text messages!

Totally frustrated!! I've been PMing with moderators over the past month and this is the response I got today ...

 

"Got it! That's the right version! That problem should be completely resolved by now.  If you're still having a problem receiving text messages, it's related to something else. 

Can you confirm which application you're using for your messages?"

 

Seriously!!! Has anyone on this forum had this issue resolved?

 

I'm not paying Fido any longer for a service they won't provide. I'll find a way to close my account. This is totally unacceptable!!

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I'm a Participant Level 1 whitesound
I'm a Participant Level 1

Re: Not receiving all text messages!

This same issue started happening with my LG g5, has anyone resolved this? 

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