Not receiving all text messages!

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I'm a Participant Level 2 Sarahb87
I'm a Participant Level 2

Not receiving all text messages!

I had an iphone 6 and upgraded to an LG G5 recently with a new sim card. I have noticed from several different contacts that i am not receiving all of my text messages. I am super frustrated and I have tried turning off the VoLTE and it has not helped. Someone please help!!

 

 

Accepted Solution

Re: Not receiving all text messages!

Hi everyone!

 

LG began to roll out an update to the default messaging in October to fix this issue.

 

Some of you have mentioned that you're still experiencing issues following the update; can you all confirm that any third party SMS applications are removed, and ensure that your stock messaging app is updated to version 5.30.47.2?

 

Thanks. Smiley

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Message 1 of 229
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I'm Helpful Level 1
I'm Helpful Level 1

Re: Not receiving all text messages!

Well as promised I'm back to update everybody.

 

As recommended by FidoTECH I did a full reset. First backed everything up, reset phone, everything got erased and restored as 'new'. 

Set phone up, connect to wifi etc Restored contacts, apps. Tested sending and receiving texts.

 

Problem fixed!!๐Ÿ‘๐Ÿ˜ƒ

 

Not...๐Ÿ˜ 

Wasted the better part of my morning and FIX Lasted a WHOLE 15 minutes before it stopped receiving texts again! 

 

Guess it will have to go in for 'repairs' now! ๐Ÿ˜‚

 

IMO: problem is with recent (Mar 17) OS update and 'sleep' / wake sensor. Phone worked perfectly fine for first 4 months we owned it. Problems started after update.

If I keep the 'always on display' enabled (time is displayed) the messages get thru and a notification message appears. Once I disabled the always on display, THAT'S when the phone no longer received the texts! Re-enabling it does not help and it now becomes hit or miss. To retest this theory, I'd have to reset once again...

 

Lastly, phone takes easily 20-30 seconds to receive / acknowledge an incoming text. It takes my I6 no more than a couple of seconds, max. Not saying Apple is a better product nor am I a fan-boy...find I find it odd that this LG G5 takes 30 seconds to realize a text has arrived. That's, WHEN it does. 

 

Any new suggestions? 

 

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Re: Not receiving all text messages!

Good news! I figured it out!๐Ÿ˜€

 

REPLACE the stock Messanger App! It's as simple as that!

 

I downloaded Textra from the Play store - there are others too. Installed and it asks to become the default Messanging app. Replied yes,set as default.

Sent and - more importantly - RECEIVED every text no matter what 'state' the phone was in. 

Worked flawlessly. And texts were now being received within seconds instead of 30!!

 

No resets required, no sending it in for repairs. Works. 

 

I was not able to disable the old app nor delete it. Will probably need to find some utility to do so. In the meantime, I hid it from the home screen so as not to accidentally launch it. 

YMMV but it is worth a shot. Seems to have fixed the issue for me. Pretty sure it's the new March update that caused the problem. 

Cheers!

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Former Moderator FidoMaria
Former Moderator

Re: Not receiving all text messages!

Hi @JohnF1444!

 

I'm glad that you found a solution. Thanks a bunch for sharing it with everyone. Very_Happy



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MVP
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Re: Not receiving all text messages!

Hello JohnF1444,

 

  Glad to hear that you've found a fix for your issue! Just curious... from what you have described, were there any Do not Disturb settings enabled for the stock Messenger App?

 


JohnF1444 wrote:.... 

 

I was not able to disable the old app nor delete it. Will probably need to find some utility to do so. In the meantime, I hid it from the home screen so as not to accidentally launch it...


  Unfortunately, since the stock Messenger App is a system app, you won't be able to delete it unless you root the device (unlock the operating system). Rooting the phone will likely void warranty.

 

Hope this helps Smiley

 

Cheers



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I'm Helpful Level 1
I'm Helpful Level 1

Re: Not receiving all text messages!

No, there were NO Do not Disturb settings enabled anywhere.

 

I'm pretry sure the Stock app was causing the issue. Whenever I'd 'force stop' it or reboot the phone, messages would come in. After a few minutes it would go back to being random and wonky. I could not get it to miss a text once I replaced the app.

We'll see how it goes. I'll repost if it fails again.

 

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I'm a Contributor Level 1 Skyegirl
I'm a Contributor Level 1

Re: Not receiving all text messages!

How can you acknowledge a solution to this problem when you have been telling people it is an Android operating system issue that is awaiting  a fix? Not simply a change of application??

If this is a solution, why are you not contacting all the patient and loyal clients that are waiting for a fix and have ticket numbers - as they were told to do so by Fido?  I was told we would be contacted when there is a solution.

It is obvious that one hand doesn't know what the other is doing with Fido. I have received so many conflicting stories...no consistency. Now I see you think we have a solution and wasn't informed...I should not have to be patrolling these forums to find that out. We are paying customers and should be treated better.

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Moderator
Moderator

Re: Not receiving all text messages!

Hey @Skyegirl!

 

There can be many different factors as to why certain texts may not be coming in. What is the case for one account, may not be the same for another.

 

You can always try to use a different text messaging application to see if that helps Smiley If a ticket has been opened regarding your account, you'll get an update as soon as there's news!


Rest assured that these things are a top priority and you'll be updated as soon as possible!

 

 



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I'm a Participant Level 2 BBear123
I'm a Participant Level 2

Re: Not receiving all text messages!

Request a new phone from Fido. This was a known issue, I was explained that Fido had this information in Febuary 2017.

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I'm a Participant Level 2 Kerrbear1
I'm a Participant Level 2

Re: Not receiving all text messages!

I haven't been receiving all txt messages for awhile now too! It's so frustrating!!! How can this be fixed? I have an LG G5.
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Moderator
Moderator

Re: Not receiving all text messages!

Hey @Kerrbear1

 

Welcome to the Community. 

 

I'm sad to see you're having trouble with this service. Did this just start happening or since you've had your phone? Is it specific to certain locations? Last but not least, can you also confirm if you're using the messaging App that comes built-in with the phone or a third-party messaging option? 

 

 



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