Showing results for 
Search instead for 
Did you mean: 

No one can hear me

I'm a participant level 1
I'm a participant level 1

When I tried calling out this morning no one could hear me. I took the Samsung J3 to the kiosk and they took out the chip, reset the phone to factory settings still no one could hear me. And other customers began to come over to the kiosk and complain how no one could hear them when they made a call.


Former Moderator
Former Moderator

Hey @tammylewis5586!


Don't forget to let the Community know what happened in the end. Was everything sorted out?

Former Moderator
Former Moderator

Hey @tammylewis5586


Welcome to the Community Smiley 


That doesn't sound right. Was the store able to find the cause? Are you still experiencing the issue? 


If you still need help with that I'll be happy to send you a PM so we can check it out. 


Let me know!