OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
iPhone 13 Delivery Issue
Last week (Nov 11, 2021) I decided to upgrade my current iPhone to a new iPhone 13 128Gb. I went to a retail store and I also called 611 to understand what my options were. In both cases, I received the same pricing options and I finally decided to o...
Black Friday Deal not working
The iPhone 12 mini Black Friday deal is not working. The price is higher than advertised. I have reported it to Fido. Hopefully it gets fixed soon.
upgrade pending, waiting for confirmation email
I went through the website to upgrade to a new phone (iPhone 12 Mini) and upgrade my plan.When I was at the final checkout, the last message I saw was that there was an error, and so I wasn't sure if the transaction went through.When I tried to upgra...
Fido CPO lightly used devices - what is maximum amount of use?
Hi, some CPO devices are described as lightly used, how much use could these devices have had prior to be being inspected and resold by Fido? Some people are reporting their iphone xs max batteries are at 88%, this would imply prior owner had years o...
Its been more than 2 weeks and have not received my device yet!!
I have upgraded my phone with Samsung S10e CPO, and it showed it will be shipped within 2-5 business days while submitting the order. After 2 days received an email saying it will be shipped within 1-2 weeks and now its been more than 2 weeks and no ...
