New sim card with new phone?

New sim card with new phone?

New sim card with new phone?

SOLVED
hgu
I'm a Participant Level 1
I'm a Participant Level 1

New sim card with new phone?

I recently updated my device with fido and I got my new device today. It was with a new SIM card. Must I activate the new SIM card if I'm already a fido user? Can I use my old sim card?

 

Thank you.

Accepted Solution

Re: New sim card with new phone?

Solved by Senior MVP Senior MVP

Hello Hgu,

 

  Welcome to the community!

 

  If your old SIM fits in your new phone, you can go ahead and use your old SIM. The new SIM is provided with new devices in case a customer's old SIM does not fit in their new phone. In those cases, they would need to update their account with the new SIM number. Since you are able to use your old SIM, you are good to go! You can keep the new SIM in case you need to update your SIM in the future.

 

Hope this helps 😀

 

Cheers

 

View solution in context
1 REPLY 1
Cawtau
Senior MVP

Hello Hgu,

 

  Welcome to the community!

 

  If your old SIM fits in your new phone, you can go ahead and use your old SIM. The new SIM is provided with new devices in case a customer's old SIM does not fit in their new phone. In those cases, they would need to update their account with the new SIM number. Since you are able to use your old SIM, you are good to go! You can keep the new SIM in case you need to update your SIM in the future.

 

Hope this helps 😀

 

Cheers