LG G6 wifi Calling dropping calls

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I'm a Contributor Level 1 bettyjane
I'm a Contributor Level 1

LG G6 wifi Calling dropping calls

Have a new Fido lg G6. Need wifi calling at home due to poor cell phone coverage. Wifi calling works but calls are dropped every 3 to 15 minutes. Within 5 seconds the wifi calling is back on and I can call again. Spent time with Fido chat (3 times) who were not able to resolve problem. They transferred me to Roger’s technical support. They tried taking wifi calling off my account and reinstalling. Problem persists. 

 

Telus is my internet provider. For nearly two years Wi-Fi calling worked with iPhone. New Fido lg g6 purchased February 14 and has been dropping calls ever since. Seems it is not the internet but the phone or Fido network. Has anyone else had this problem?  Is there a solution or do I live with it or take the phone back?

 

Thanks,

 

Gary

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Moderator
Moderator

Re: LG G6 wifi Calling dropping calls

Hey @bettyjane! Thanks for your post. Smiley

 

To help you out here, we would need to confirm few details with you.

 

1. Is the OS on your phone up-to-date?

 

2. Have you tried to restore the phone?

 

3. Have you noticed any issues with the Wi-Fi connection on the phone (the connection may be resetting)?

 

Let us know.



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I'm a Contributor Level 1 bettyjane
I'm a Contributor Level 1

Re: LG G6 wifi Calling dropping calls

Hi

 

My phone is only 12 days old. The OS is up to date. No problems with the internet. I have done a network reset but not a total phone restore. 

 

My my wife has the same phone and has had it for over a year.  Same problem with dropping Wi-Fi calls. I like the LG G6 except for this call dropping problem. I am making my mind about about returning the phone before the 15 day time period is up so I can get a complete refund. 

 

IPhone 5s and SE worked for a couple of years without this problem so I may have to go back to an iPhone. Hope not but this issue is a deal killer. 

 

I will I’ll try the total restore but it is a considerable pain backing all data up so it can be restored and I don’t hold out much hope for success. 

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I'm a Contributor Level 1 bettyjane
I'm a Contributor Level 1

Re: LG G6 wifi Calling dropping calls

I did a factory data reset on the new LG G6. Started it up again and initiated Wi-Fi calling. My first call lasted 3 minutes and the second was 9 minutes. I used my son’s iPhone SE to test wifi calling and I terminated the call after 30 minutes.

 

Seems that the problem lies with the LG G6. I can’t figure it out but it is not the internet connection. Fido/Rogers tech support can’t solve either. This forum is last hope. Back to iPhone I guess. Would rather not but no/poor Fido cell phone coverage in my house and yard. Android has not worked while iPhone has. 

 

Any my ideas or suggestions on resolving LG G6 wifi call dropping would be appreciated.

 

Does anyone else with LG G6 have this problem?  Both my LG G6 phones have this problem. 

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Moderator (inactive) FidoRachel
Moderator (inactive)

Re: LG G6 wifi Calling dropping calls

Hey @bettyjane

 

I have the same phone, I just tested Wifi Calling and the same thing happened; the call dropped after 11 minutes. 

 

Let's open a ticket in your account to see what's going on. 

 

You'll receive a PM shotly. 



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I'm a Contributor Level 1 bettyjane
I'm a Contributor Level 1

Re: LG G6 wifi Calling dropping calls

FidoRachel - thank you for your attention and effort on this.  Have filled out the form and sent it

 

Gary

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I'm a Contributor Level 1 bettyjane
I'm a Contributor Level 1

Re: LG G6 wifi Calling dropping calls

Fido moderators have been helping me in PM mode but it is clear that there is little hope for a solution. Received a landline message from Rogers so went to their website as they had requested which led to a chat room.

 

Fido told me that the first work order had been closed and marked as resolved.  I told them that nothing had been resolved so they opened a new work order. Well Rogers is closing the new work order and I guess marking as resolved. Said that issue appeared to be end user Wi-Fi. Not true - used iphone ecently to confirm that iPhone wifi calling works and it did. 

 

Rogers said it could be a handset problem.  If so Rogers/Fido should resolve as I don’t have technical capability. Rogers has referred me back to Fido which is kind of how I got on this forum to begin with. 

 

Rogers appears to supply tech support to Fido. But they are unable or unwilling to solve wifi calling drop offs and appear only to want to close the ticket. If Fido opens another ticket, Rogers will close it. I am in an endless loop.

 

solution for me is to return the Fido phone for a full refund and either get an iPhone or migrate to Koodo as reception on Telus/Koodo is not a problem n my house.

 

Thanks for trying Fido but with Rogers tech backing you up, I don’t see how you will ever get anything resolved. 

 

Gary

 

 

 

 

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Former Moderator FidoValeska
Former Moderator

Re: LG G6 wifi Calling dropping calls

We'd hate to see you go because of this! 

 

I understand that this is not the best experience with your new phone but, I assure you we're looking into this for you and will get back to you as soon as we have more information. 



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I'm a Contributor Level 1 bettyjane
I'm a Contributor Level 1

Re: LG G6 wifi Calling dropping calls

I will continue to monitor this. Let me know if you find a solution. 

 

Since iphone does not drop calls the problem must lie with Fido network or LG G6 handset. 

 

Thanks for for your help. 

 

Gary

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Moderator
Moderator

Re: LG G6 wifi Calling dropping calls

Hey there @bettyjane

 

We received an update. Replying to your PM to continue from where we left off Smiley



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I'm a Contributor Level 1 bettyjane
I'm a Contributor Level 1

Re: LG G6 wifi Calling dropping calls

We have been working a lot in PM so thought I would update the community on where we stand. 

 

First, I returned one LG G6 on day 15 for a full refund and got an iPhone. I used the iPhone for wifi calling and it works. iPhone dues not drop calls. 

 

Fido continues to try to resolve the call dropping issue since we still have one LG G6 phone that drops calls when in wifi calling mode.

 

Per Fido's request, last night I made wifi calls from a network other than the one at my house. The result was the same as it dropped calls 3 times in about a half hour test. 

 

I have given Fido every bit of info they requested and will attempt to do whatever they ask. 

 

So I wait while Fido works to resolve the problem. Fido opened two work orders and sent them to Rogers for technical support. The first one was closed and marked as resolved by Rogers!  NOT

 

The second one was closed by Rogers and they told me there was nothing they could do as it was a wifi problem at my house or a handset problem neither of which they could help with. They told me to talk to Fido which is what I have done. 

 

So I wait and hope Fido's efforts are successful.  I will let you know.

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I'm a Contributor Level 1 bettyjane
I'm a Contributor Level 1

Re: LG G6 wifi Calling dropping calls

It has been a busy 3 weeks online with Fido chat and Fido community forums and Rogers chat line and forum and LG chat room. I have gone from IPhone to Android and back to IPhone. I thank every one involved for their help in attempting to resolve the issue.

 

But the LG G6 continues to drop calls when in wifi calling mode. It is not my internet or apparently Fido network. Seems to be a problem with my LG G6 phone. And the LG G6 phone that I returned. And the LG G6 phone used by Fido Rachel. I suspect, but do not know, that this is a problem with all LG G6 phones

 

Reason I need wifi calling is because of the very poor Fido cell coverage at my house. Without wifi calling I can seldom to never make or receive phone calls in my house or yard. I worked with Fido to resolve the issue but it is just too big of a problem for us to get a solution. 

 

I have 3 lines with Fido but will be moving them to Koodo now and as the contracts expire. I am doing this because Telus/Koodo have excellent coverage in Sooke due to many cell towers.  Fido has one cell tower on the east side of Sooke Basin that is 5.3 km from my house and their next nearest tower is 14 km away per Rogers tech support.

 

i am moving on to cell a company that has excellent coverage in my area. Thus I will not be forced to use an iPhone so that wifi calling can be used to compensate for unacceptable Fido cell coverage at my house. I can choose iPhone or Android. 

 

Again a big thank you to everyone that tried to help me. 

 

  • Gary
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Former Moderator FidoJo
Former Moderator

Re: LG G6 wifi Calling dropping calls

Hey @bettyjane


We're sad that we couldn't find a solution for you regarding the Wi-Fi calling. We can certainly understand your frustration there. We assure you that we try our best to provide a better experience to our customers.

 

We'd be happy to check your options with other devices. I'll send you a PM!

 

 



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I'm a Contributor Level 1 Adelos
I'm a Contributor Level 1

Re: LG G6 wifi Calling dropping calls

I have the exact same issue with LG G6 it only started after the last update or the previous one before that it worked fine for 1 year.

The problem happens on more than one Wi-Fi network so I know it's not Wi-Fi.

It's one of the last 2 updates caused it.

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Re: LG G6 wifi Calling dropping calls

Hey @Adelos

 

Welcome to the Community. 


Can you confirm with us if you've tried resetting the phone to factory settings since this started happening? 



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