LG G5 not connecting to data network unless I reboot

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I'm a Participant Level 2 erinb90
I'm a Participant Level 2

LG G5 not connecting to data network unless I reboot

My G5 is about 3 months old. Last week it installed an LG software update. Since then, whenever my signal gets weak or lost (such as in the subway or a basement), it does not reconnect back to LTE once I have a strong signal again. Sometimes I will get a phone signal but not data, other times I will not even get a phone signal at all. Once I restart the phone, everything works fine again.

 

Toggling mobile data on and off does not work. Turning airplane mode on and off actually makes it worse (I lose signal entirely). Wifi connection is fine. 

 

I have tried resetting the network settings, no change. I then did a factory reset, no change.

 

This happens several times a day so it is very annoying having to always reboot my phone.

 

Does anyone have any advice, or will I need to replace my phone under warranty? 

 

 

 

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Former Moderator FidoPamela
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Re: LG G5 not connecting to data network unless I reboot

Hey Nngo2k

 

So sorry to learn you're having trouble with your phone. Have you checked with LG to see if this is an issue they are aware of?

 

If it is a known issue they may sometimes offer a replacement or repair option outside of the warranty. 

 

Keep us posted! 

 

 



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I'm a Participant Level 2 TheFirstDeity
I'm a Participant Level 2

Re: LG G5 not connecting to data network unless I reboot

Disabling VoLTE didn't work. I don't want to do a software restore yet because it looks like it's been ineffective for everyone else on this thread.

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Moderator
Moderator

Re: LG G5 not connecting to data network unless I reboot

Let's try something @TheFirstDeity, this will erase saved Wi-Fi passwords.

 

From your settings, find the Backup & Reset option, and select Reset network settings

 

Let us know if it helps! 



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Highlighted
Moderator
Moderator

Re: LG G5 not connecting to data network unless I reboot

Hey @TheFirstDeity

 

Did it end up working on your side?



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I'm a Participant Level 1 HUNNID
I'm a Participant Level 1

Re: LG G5 not connecting to data network unless I reboot

I had this issue, I disabled the wifi calling and it fixed the problem. 

 

 

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Moderator
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Re: LG G5 not connecting to data network unless I reboot

Thanks for sharing @HUNNID Smiley

 

And welcome to the Community!



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I'm a Participant Level 1 ranjinit
I'm a Participant Level 1

Re: LG G5 not connecting to data network unless I reboot

It has been two years since this thread below, and I still have the same problem with LgG5 in 2018. It had been working fine , and suddenly the problem started. If I receive or make phone calls, my data stops working till I reboot the phone. No amount of resets help. 

 

 

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Message 47 of 68
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Moderator
Moderator

Re: LG G5 not connecting to data network unless I reboot

Hey @ranjinit

 

Welcome to Fido Community!

 

I am sorry to learn you're still having issues with the data connection.

 

Have you tested your Fido SIM card in another phone to see if the same thing happens? It looks like more of a phone issue than a network one. Let me know about that!

 

Have you also flagged this to LG?



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I'm a Participant Level 1 Mike0
I'm a Participant Level 1

Re: LG G5 not connecting to data network unless I reboot

This seems to have fixed the problem for my phone too.  It has been over a week now without any issues. 

Thank you!

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I'm a Participant Level 1 SIy1
I'm a Participant Level 1

Re: LG G5 not connecting to data network unless I reboot

Hello everyone! I'm hoping someone's found a fix to the LG G5 LTE issue. The GPS issue is one thing, i.e. it never works (I found just turning off location services helped save battery too). I've tried all the standard things (reset, install older OS, other sim, etc) with no success. Thoughts?

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