LG G5 cannot connect to LTE

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I'm a Contributor Level 2
I'm a Contributor Level 2

LG G5 cannot connect to LTE

I can't consistently connect to LTE.  Data randomly drops and doesn't reconnect.

 

I have an LG G5 got it brand new in April 2017. Normal regions I travel to are Toronto, Mississauga, Hamilton and Kitchener.

 

What I have tried

- 3 factory resets

- got new sim card from Fido

- was told that I need to replace motherboard which would cost $250

- was told that this is a common problem with LG G5

 

The solutions I have found are

- reboot whenever the data drops which is unacceptable

- only use GSM, which is not what I paid for

 

Fido rep said there's nothing that can be done other than getting a new phone.  If this is the only solution then I am really disappointed in Fido because I got a new phone with a 2 year contract to be able to use LTE.  This is not what I agreed to.

 

 

 

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Former Moderator
Former Moderator

Re: LG G5 cannot connect to LTE

Hey Nngo2k! 

 

I can definitely understand that you'd want to use your phone to it's full potential. 

 

Just to confirm, is this a new issue or have you always been experiencing this? Can you also let me know how often this happens? 

 

We'll be happy to see how we can help with that. Smiley 



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I'm Experienced Level 1
I'm Experienced Level 1

Re: LG G5 cannot connect to LTE

hi

i would change the simcard, that should be good to go, check apn also.

 

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I'm a Participant Level 1
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Re: LG G5 cannot connect to LTE

I had the same problem I went through all the way with the technician of Fido for my LG G5 still no mobile network. I tried to change the protocol APN = IPv 4 by IPv 4 / Ipv6
and the mms proxy by
mmsproxy.fido.ca
MCC = 302 MNC = 370
APN type = default, mms, supl
RESTART the phone is bingo
I solved the bug for my LG LG
 
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