LG G5 cannot connect to LTE

[Nngo2k]

I can't consistently connect to LTE.  Data randomly drops and doesn't reconnect.

I have an LG G5 got it brand new in April 2017. Normal regions I travel to are Toronto, Mississauga, Hamilton and Kitchener.

What I have tried

- 3 factory resets

- got new sim card from Fido

- was told that I need to replace motherboard which would cost $250

- was told that this is a common problem with LG G5

The solutions I have found are

- reboot whenever the data drops which is unacceptable

- only use GSM, which is not what I paid for

Fido rep said there's nothing that can be done other than getting a new phone.  If this is the only solution then I am really disappointed in Fido because I got a new phone with a 2 year contract to be able to use LTE.  This is not what I agreed to.

[DaniMag]

I had the same problem I went through all the way with the technician of Fido for my LG G5 still no mobile network. I tried to change the protocol APN = IPv 4 by IPv 4 / Ipv6
and the mms proxy by
mmsproxy.fido.ca
MCC = 302 MNC = 370
APN type = default, mms, supl
RESTART the phone is bingo
I solved the bug for my LG LG
 
Envoyer des commentaires

[patrickchan]

hi

i would change the simcard, that should be good to go, check apn also.

[FidoPamela]

Hey Nngo2k! 

I can definitely understand that you'd want to use your phone to it's full potential. 

Just to confirm, is this a new issue or have you always been experiencing this? Can you also let me know how often this happens? 

We'll be happy to see how we can help with that.