LG G5 H831 Oreo 8.0 Problems

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I'm a Participant Level 2 CherryC
I'm a Participant Level 2

LG G5 H831 Oreo 8.0 Problems

Since I updated to Oreo my LG G5 no longer fast charges and also has mobile network connection issues.

I did a factory reset on my phone to see if this would fix the issue and it did not :Angry:.

 

For the mobile network, I lose data access intermittently, even though my status icons say LTE / LTE+. I either have to restart my phone or cycle airplane mode on/off. Using the data on/off toggle does not work. This appears to only be a problem if I am on the move, if I stay at home, no issues. If I cycle airplane mode in another location and stay there no problems.

 

What has LG done so wrong in this update?

 

Has anyone been able to resolve this? My phone is near useless now :Sad:.

Accepted Solution

Re: LG G5 H831 Oreo 8.0 Problems

@FidoRanya I called LG support, supposedly this Android 8.0 update messed up a lot of LG G5 models (not just the H831) and also caused other further issues for other people (+ finger print reader not working, + wifi not working, etc).

 

they are working to send out a patch in November or early December. I guess I'll be stuck waiting :Sad:

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I'm a Contributor Level 3 ryadav
I'm a Contributor Level 3

Re: LG G5 H831 Oreo 8.0 Problems

This evening my LG G5 H831 became a zombie. I restarted the phone but I can go beyond login screen as when I try to add pin it does automatically fill and gives warning that this and that cannot login screen working like a ghost .. ghostly behavior as a results neither can accept calls nor make one ..Very weird. Please guide what to do.

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Former Moderator FidoValeska
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Re: LG G5 H831 Oreo 8.0 Problems

Hey @Rygy101

 

Welcome to the community Smiley 

 

That definitely doesn't sound right. 

 

Have you tried completing a reset of the network settings? 

 

If not, here is how to do it: 

 

  1. From a Home screen, navigate: Settings > System > Reset. If there are multiple tabs to choose from in Settings, tap on the Menu icon (located in the upper-right) and tap List view.
  2. Tap Network settings reset.
  3. Tap RESET SETTINGS.
  4. Tap Reset SettingsLG.

Let me know if you can see a difference with the data connection!

 

In regards to your situation @ryadav,  I can understand your concern regarding the phone's behaviour. 

 

Have you tried performing a hard reset on the phone? 

 

To do so, you would need to follow these simple steps: 

 

  • Before resetting your phone, try to turn it off and then on again. ...
  • Press and hold the Volume down and Power buttons until the LG logo appears on the screen.
  • Keeping the Volume down button held down, release the Power button then immediately press and hold it again.

Let me know if that helps! 

 



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I'm a Contributor Level 3 ryadav
I'm a Contributor Level 3

Re: LG G5 H831 Oreo 8.0 Problems

I will do a hard reset as i cannot enter the phone. If i can fine else i would file it for warranty

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Moderator
Moderator

Re: LG G5 H831 Oreo 8.0 Problems

Sounds good @ryadav

 

Can you keep us posted on if the reset works for you? Smiley 

 

 



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Moderator
Moderator

Re: LG G5 H831 Oreo 8.0 Problems

Hey @ryadav

 

Did performing a hard reset of your device help?

 

Let us know!



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I'm a Participant Level 2 Bryronic
I'm a Participant Level 2

Re: LG G5 H831 Oreo 8.0 Problems

Hi @FidoJulien,

I have not been able to get this resolved.  LG didn't tell me anything about what they thought the problem was, and my phone is no longer under warranty.  This is what they said:

 


Dear Bryan xxxxx,

Thank you for contacting LG regarding your LGH831.

We apologize for the inconvenience this has caused you.

Normally the cost of repairs would be between $350.00 and $400.00 however we have recently begun a new service for cell phones.

The cost of the repair will be $199.00 plus applicable taxes.

To take advantage of this offer you must call our customer service line at 1-888-542-2623 between 9AM and 5PM Monday to Friday.
 

 

 

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Moderator
Moderator

Re: LG G5 H831 Oreo 8.0 Problems

Hey @Bryronic

 

Thank you for sharing these updates with us. 



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I'm a Contributor Level 3 ryadav
I'm a Contributor Level 3

Re: LG G5 H831 Oreo 8.0 Problems

I did factory hardware reset but then it doesn't go beyond accessibility page. I am kind of stuck

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Moderator
Moderator

Re: LG G5 H831 Oreo 8.0 Problems

Hey @ryadav,

 

Thanks for keeping us posted on this.

 

Can you clarify if you noticed any improvements after performing the hard reset?

 

Did the phone just boot back up directly on the Accessibility page? Or are you able to navigate up to this page and not move forward?

 

We'd just need a bit more info to better understand what's going on Smiley

 

 



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Moderator
Moderator

Re: LG G5 H831 Oreo 8.0 Problems

Hey @ryadav

 

We haven't heard back from you in a while on this. 

 

Were you able to get this figured out?



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I'm a Participant Level 3 assertnotnull
I'm a Participant Level 3

Re: LG G5 H831 Oreo 8.0 Problems

This thread looks dead but I am also a client facing this data problem on my G5. I find this unacceptable that neither Fido or LG is offering help without any cost. I also want to point out that the problem comes from FIdo, I have been to the US lately and it was like my data problem was gone on the AT&T network.

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Moderator
Moderator

Re: LG G5 H831 Oreo 8.0 Problems

Hi @assertnotnull

 

This is certainly not the impression we want to leave you.

 

To ensure we get to the bottom of this for you, could you share the steps you took to try to resolve this? Also, did you check with LG to see if the phone is still under warranty? 

 

Please keep the Community posted! 



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I'm a Participant Level 3 assertnotnull
I'm a Participant Level 3

Re: LG G5 H831 Oreo 8.0 Problems

Hi @FidoFrancois,

 

My problem is not resolved. I just noticed I didn't have any problem with mobile data on AT&T network. I didn't check with LG personnally right now but from others feedback here LG asked them to pay for it.

 

The problem is intermittent and it feels it just wasn't tested enough with this Android update. Sometimes I can lose data a few minutes after I get it back working from going back and forth in airplane mode.

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Moderator
Moderator

Re: LG G5 H831 Oreo 8.0 Problems

Hey @assertnotnull

 

Thank you for sharing these clarifications. Can you also confirm if you're experiencing any of the other situations mentioned above, relating to the OS update? Or, are you strictly having difficulties with your mobile data connection? 

 



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I'm a Participant Level 3 assertnotnull
I'm a Participant Level 3

Re: LG G5 H831 Oreo 8.0 Problems

@FidoPierre I notice I also get missed calls when it happens,

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