Since I updated to Oreo my LG G5 no longer fast charges and also has mobile network connection issues.
I did a factory reset on my phone to see if this would fix the issue and it did not :Angry:.
For the mobile network, I lose data access intermittently, even though my status icons say LTE / LTE+. I either have to restart my phone or cycle airplane mode on/off. Using the data on/off toggle does not work. This appears to only be a problem if I am on the move, if I stay at home, no issues. If I cycle airplane mode in another location and stay there no problems.
What has LG done so wrong in this update?
Has anyone been able to resolve this? My phone is near useless now :Sad:.
Solved! Go to Solution.
10-23-2018 09:48 AM
@FidoRanya I called LG support, supposedly this Android 8.0 update messed up a lot of LG G5 models (not just the H831) and also caused other further issues for other people (+ finger print reader not working, + wifi not working, etc).
they are working to send out a patch in November or early December. I guess I'll be stuck waiting
This evening my LG G5 H831 became a zombie. I restarted the phone but I can go beyond login screen as when I try to add pin it does automatically fill and gives warning that this and that cannot login screen working like a ghost .. ghostly behavior as a results neither can accept calls nor make one ..Very weird. Please guide what to do.
Welcome to the community
That definitely doesn't sound right.
Have you tried completing a reset of the network settings?
If not, here is how to do it:
Let me know if you can see a difference with the data connection!
In regards to your situation @ryadav, I can understand your concern regarding the phone's behaviour.
Have you tried performing a hard reset on the phone?
To do so, you would need to follow these simple steps:
Let me know if that helps!
I have not been able to get this resolved. LG didn't tell me anything about what they thought the problem was, and my phone is no longer under warranty. This is what they said:
Dear Bryan xxxxx,
Thank you for contacting LG regarding your LGH831.
We apologize for the inconvenience this has caused you.
Normally the cost of repairs would be between $350.00 and $400.00 however we have recently begun a new service for cell phones.
The cost of the repair will be $199.00 plus applicable taxes.
To take advantage of this offer you must call our customer service line at 1-888-542-2623 between 9AM and 5PM Monday to Friday.
Thanks for keeping us posted on this.
Can you clarify if you noticed any improvements after performing the hard reset?
Did the phone just boot back up directly on the Accessibility page? Or are you able to navigate up to this page and not move forward?
We'd just need a bit more info to better understand what's going on