Since I updated to Oreo my LG G5 no longer fast charges and also has mobile network connection issues.
I did a factory reset on my phone to see if this would fix the issue and it did not .
For the mobile network, I lose data access intermittently, even though my status icons say LTE / LTE+. I either have to restart my phone or cycle airplane mode on/off. Using the data on/off toggle does not work. This appears to only be a problem if I am on the move, if I stay at home, no issues. If I cycle airplane mode in another location and stay there no problems.
What has LG done so wrong in this update?
Has anyone been able to resolve this? My phone is near useless now .
Solved! Go to Solution.
10-23-2018 09:48 AM
@FidoRanya I called LG support, supposedly this Android 8.0 update messed up a lot of LG G5 models (not just the H831) and also caused other further issues for other people (+ finger print reader not working, + wifi not working, etc).
they are working to send out a patch in November or early December. I guess I'll be stuck waiting
Welcome to our Community!
I understand that the situation you're in is definitely not pleasant and that you're expecting your device to be fully functional
We haven't received any news yet for the patch that was to be released, have you tried contacting LG for more details?
Also, would you mind clarifying if you have done a full factory reset or rather a network reset in the phone's Setting?
Keep us posted.
I contacted LG about the issue. They said that "normally," it would cost $350-$400 to fix the phone, but if I acted now I can get it fixed for only $200. So, needless to say, I am not happy with that response. To me, this is a manufacturer/software issue that is not unique to my phone, so they should be stepping up and fixing this on their dime.
I have not done a full factory reset, as one of the Fido customers in this thread said that did not work for them. I went to a Fido booth and one of the people working there did a network reset in the phone's settings. I also call Fido and they did a network reset (a "shot," I think she called it), and that did not work either.
This evening my LG G5 H831 became a zombie. I restarted the phone but I can go beyond login screen as when I try to add pin it does automatically fill and gives warning that this and that cannot login screen working like a ghost .. ghostly behavior as a results neither can accept calls nor make one ..Very weird. Please guide what to do.
Welcome to the community
That definitely doesn't sound right.
Have you tried completing a reset of the network settings?
If not, here is how to do it:
Let me know if you can see a difference with the data connection!
In regards to your situation @ryadav, I can understand your concern regarding the phone's behaviour.
Have you tried performing a hard reset on the phone?
To do so, you would need to follow these simple steps:
Let me know if that helps!