I placed an order on an iphone 12 pro on Nov 27 (black friday) and was told that the delivery time was 3-4 weeks. It is now 4 weeks that have passed and I have not received tracking info nor confirmation that my device has been shipped. I would like to know if it is possible to have follow up on my device delivery?
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Ordering a new iPhone when it's first released is stressful, so I thought waiting until black friday would make sense. The problem is, I've gotten the wrong phone twice... and I am now waiting for the third time to get my iPhone 12 Pro in Pacific Blue. The customer service rep that fixed all the mistakes made previously, alerted me originally to a wait time of 3+ weeks. After 2 weeks, I got another email saying it was now another 4+ weeks until I received my phone. If I have a reservation # how do I go about seeing when my phone should be arriving.
We understand it's been a long time since you placed your order, the new iPhone devices have been very popular right and our suppliers are having trouble keeping up with the demand. As soon as we receive some, we send them out as quick as we can to everyone!
You should be getting it shortly, if you ordered on November 28th you should be getting it as soon as we get more!
I followed up with Fido on the chat yesterday and they advised me that the phone would be delivered by Jan 9th (6 weeks from Nov 27, the date i confirmed purchase).
Hopefully you all should receive yours before that since you ordered before me.
Apparently the Fido store had received my iPhone and the denied it when I called After an investigation with Fido customer service they said the store did receive it cause there's a signature and the employee most likely sold it cause they can make more commission that way. So i had reordered another one through customer service and have it shipped to my home but I have to wait again and who knows how long it will take. :pouting_face:
Hey @sanchoi !
That's definitely not the type of experience we wish for our customers.
I hope you get your new phone very quickly!
When it comes to the procedure in store, the phone should be reserved under your name so this truly must have been an error.
That said, if it hasn't been already done, we can send feedback to this store to make sure this doesn't happen again.
Let us know if you'd like to do that.
Same here, I ordered at Nov 20, no confirmation email nor tracking till now. Today I informed by Fido that my order canceled automatically!!!! And I have to re-order again.
Try to contact Fido and make sure you have an order yet
Thank you so much for your patience with the shipping delays, we've been very busy sending everyone their orders and we do appreciate your understanding!
If you'd like for us to look into your order status, feel free to contact us and we'll be glad to verify that.
Alternatively, we can also send you a PM through the Community, should that work best for you!
Same here. The queue is decreasing one per day, now I'm at 158. I wonder the queue is for the whole Fido or the specific store pick up line. It does not make sense the queue is cleared up in such a slow pace.