Hello @gabgerman, have you called in to Fido for assistance with this issue? If not, Here are the ways to reach out. If that isn't an option for you and you have convenient access to a Fido store, I suggest that you go in person with identification and request assistance from one of the representatives to help you correct the issue. You can also reach out by contacting fidosolutions on Twitter and requesting assistance. I do hope that you are able to get a resolution. All the best
