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Incorrect SIM Sorry, that is not the SIM number associated to your phone

gabgerman
I'm a Participant Level 1
I'm a Participant Level 1

Hello !

I have tried to activate my new SIM card, from My Account.
It keeps on telling this

Incorrect SIM

Sorry, that is not the SIM number associated to your phone number. Please try again.

I have tried numerous times, and it still doesn't work.
I dont' know what to do. 


1 REPLY 1

Hello @gabgerman, have you called in to Fido for assistance with this issue? If not, Here  are the ways to reach out. If that isn't an option for you and you have convenient access to a Fido store, I suggest that you go in person with identification and request assistance from one of the representatives to help you correct the issue. You can also reach out by contacting fidosolutions on Twitter and requesting assistance. I do hope that you are able to get a resolution. All the best