IPHONE 12PRO SHIPPING

IPHONE 12PRO SHIPPING

IPHONE 12PRO SHIPPING

I'm a Participant Level 3

IPHONE 12PRO SHIPPING

Hello,

 

I preorderred a iphone12 pro online and I received an email confirmed my phone was shipped on last Thursday. I was expected the phone to be arrived in a couple days but it's been a week and the FIDO store confirmed that they haven't received the phone yet. But I tracked the shipping and it says it was delivered last Friday. So I

called FIDO and the agent told me that the phone was shipped to the warehouse and I have to wait for the phone to be shipped to the FIDO store.

 

I am wondering how long dose it usally take? Will they update the shipping information when they actually ship the phone from the warehouse to the FIDO store? It is very confused because I thought the shippment information that provided me in my account is telling me when the phone is delivered to the FIDO store.

9 REPLIES 9
Moderator

Hey @SH777

 

Using the tracking number provided, you should be able to confirm where it was shipped to and what's the next step (if applicable).

 

That said, this year we added the option to have it shipped to your home address instead of in store if you prefer. Can you confirm which option who's selected?

 

The quickest option is to have it shipped to your home. As for having it shipped in store, you’ll be contacted by the store when it arrives. You’ll also have 3 days to pick it up.

 

Hope this helps.



I'm a Participant Level 3

Hi,

 

I selected it to have it ship to FIDO store. The agent told me that the shipping information is actually shipment from Apple to Fido warehouse and I could do nothing but wait for the warehouse to ship the phone to the FIDO store. 

 

How long does it take for the warehouse the arrange the shipment? Do I still have the option to change the selection from ship to FIDO store to ship to my home address? I couldn't do so on fido.ca as it says it has been shipped (which is just shipped to the warehoues).

 

 

Thanks for clarifying,

 

The menton shipped, will mean that the device is on it's way to the Fido store. At this point you cannot modify the location of the drop, but the store will contact you as soon as they receive your package.

 

You will then have 3 days to pick it up Smiley

 

 



I'm a Participant Level 3

I really don't know what is happening now. It's already been 2 weeks after I was told the iphone was shipped and the store still hasn't received the phone.

We understand you want to have your new phone as soon as possible! As is it the latest Apple product, it is definitely super popular in the market and might have longer delays though!

 

When did you last contact the store and can you also tell us which store had you asked the phone to be shipped to?

 



I'm a Participant Level 3

I choose to ship to the store in Fairview Mall (1800 Sheppard Avenue East, Unit Zl09, North York, ON M2J 5A7). I called them last week and they said they will call me if they have it. But I still didn' hear from them until today. 

Thank you for clarifying. It's possible they have not yet received it. Can you please call them once again to double-check?

 

 



I'm a Participant Level 3

I just called and they confirmed they don't have it.

Hey @SH777

 

Sorry to hear that you've still not received your phone. There could be a number of factors that are delaying the shipment.

 

Have you received any info about the extended delays from the store or customer service?

 

If not, you can reach out to us at these channels so we can take a closer look at the situation. Alternatively, we can also send you a PM here to follow up.

 

Let us know!