OS Upgrade Schedule
*Making sure these dates are accurate is our priority. However, sometimes things change beyond our...
Conversations
Resolved! Will my phone work on the Fido network?
Hello, Your device must be compatible with the Fido/Rogers network, which uses: GSM ~ EDGE (2G) ~ on band 5 (850MHz). UMTS or WCDMA ~ HSPA (3G) / HSPA+ (4G) ~ on band 5 (850 MHz). To access LTE, the device must be compatible with one or more o...
Regarding Service Suspension
Hello,Yesterday I was tried a lot to contact Fido customer support via call but unable to reach that as my call said that service not reachable and disconnected automatically. I wanted to temporarily suspended my Fido Services as now I am in India. T...
After I chosed a phone, nothing showed up in track device order.
Hi,I ordered an iPhone 16 Pro Max financial option for 24 months. When I checked the tracking device order, nothing showed up, and I didn't even receive an email about it. I'm confused about that situation.
horrible new IVR system
Ordered a phone on March 27th to ship to the Milton Fido store.It is now April 22nd and still no phone or update. Tried calling the store and they said they cannot find my name. Called customer service and was transferred back to their IVR system 4 ...
Vérification de l'adresse
Passez une commande pour un téléphone et dans l'e-mail de confirmation, l'adresse est incomplète, le numéro d'appartement est manquant, je voudrais être vérifié.
eSIM/physical SIM not working, no support available
Hi everyone,I really need help with my Fido account and I haven’t been able to reach anyone. I switched from a physical SIM to an eSIM through the Fido app, and now neither of them work. I can’t make calls, not even to *611, and I’m stuck with SOS on...
